Scrum Master / Technical Project manager
Pearson Education
Total des années d'expérience :12 years, 11 Mois
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Contractual employee of British Telecom PLC via Virtusa Corporation.
Virtusa is a global information technology (IT) services company providing IT consulting, technology and outsourcing services, serving Global 2000 companies and the leading software vendors with Technology Centres across US, UK, Hungary, India and Sri Lanka employing 6500 employees.
( + ) SFIA Level 5, Project Manager for British Telecom PLC (BT) account.
( + ) Delivery SpoC for BT account of Virtusa
( + ) Handled the Openreach Account, managing BT Openreach Data Integrity (ORDI), BT Openreach Data Quality (ORDQ), BT Openreach In-life Solution Design team and BT Openreach Portal Gateway (openreach.co.uk) End of Service Life (ORPG-EoSL) initiative.
( + ) Experience in handling multiple projects collocated from different geographical location across UK, Bangalore, Hyderabad and Colombo.
( + ) Track head for transitioning of BT Global Service Portal (GS Portal) project from Tech Mahendra to Virtusa which is under the BT Javelin Transition program which involves 520 man team program.
( + ) Delivery Manager of BT GS Portal (globalservices.bt.com) project handling 45 man team project.
( • ) Managing project under the BT delivery process with Sprint based commitment for each release involving close to 50 other inter dependant components with GS Portal.
( • ) Identify project scope, stakeholders and finalize scope against budget. Estimate work, prepare Statement of Work (SOW) and Contribution Margin (CM Sheet) of Virtusa.
( • ) Prepare Project Approach Document (Project Plan) with WBS, schedule, HR plan, communication plan, risk plan and quality plan.
( • ) Acquire, develop, mentor, coach, manage, set objectives, guide team resources and perform appraisals of them.
( • ) Distribute information and mange stakeholder expectation.
( • ) Monitor and Control project performance, risks & issues, quality, schedule and perform change control process.
( • ) Close project in concurrence with client. Record closure report and archive document.
( • ) Prepare quarterly capacity plan (HR and Revenue) and invoice client on work performed.
( • ) Identify prospective revenue in project area and manage account growth.
( • ) Manage Process Index defined by Account Quality Partners to align with CMMI
( • ) Rated as Top 5 Project Mangers (Globally) for Leadership Grooming by Virtusa Corporation (From Mar-2013 to Sep 2013)
( • ) Accomplished in closing 90% of the Data Integrity issues within the SLA time frame and kept reopen cases less than 3% throughout the period, which derived in obtaining a score of 9/10 as Client Delight Index for the project
( • ) Involved as the Project Manager for IT Tender (ITT) bids for British Telecom for year 2012 and 2013.
( • ) Handled R29 WD, R30, R31, R32 and R33 releases of BT GS Portal as a Delivery/Project Manager and was able to achieve delivery maturity score of 3.7 (CMMI level) within 6 months of the project inception.
ICTA is the single apex body involved in ICT policy and direction of Sri Lanka. Exclusively owned by the Government of Sri Lanka and it is the implementing organization of the e-Sri Lanka Initiative where World Bank acts as the major donor.
( • ) Reported to Director and Senior Programme Head of Re-Engineering Government (Re-Gov) Programme. Managed six Project Managers (of the vendors) and one internal Project Assistant.
( • ) Responsible for Government web Development Projects, Government Internet Data Centre (GIDC) and formalizing Government web standards of Sri Lanka.
Main Responsibilities
( • ) Performed Project Management from conceptualization to closure of projects, which includes;
- Identify scope, budget, stakeholders, and risks and obtain client (Government Organization) and leadership acceptance for the project.
- Prepare WBS, resource requirement, project schedule, training & maintenance for Project Plan.
- Manage procurements according to World Bank and GoSL guidelines from, preparing EOI, TOR, RFP and evaluation & selection of vendors. Conduct initiation meeting and manage expectation of the stakeholders.
- Maintain dashboard, review goals, manage scope, manage stakeholder relationship & communication, manage risk, perform contract management and check deliverable quality.
- Obtain signoff from clients, issue payments to vendors, record closure report and archive documents.
( • ) Manage internal and external resources (Project Mangers of vendors)
( • ) Monitor Joomla CMS training programs for government officers.
( • ) Editor, Organizer and Caretaker in setting up Government Web Standards of GoSL which is a key sub document of eGovernment policy of Sri Lanka
( • ) Manage events, present and conduct workshops on eGov policy, managing projects, developing websites, etc.
( • ) Manage operational activities of Government Internet Data Centre in managing 330+ Government websites, Server environment, Data Centre Security, SLA etc. for uninterrupted service delivery.
( • ) Providing technical consultancy for government organization on web centric technologies and in formulating and directing ICT strategies, policies and plans
Achievements
( • ) Project Manager for developing 495 websites and 178 electronic services by closely working with Senior Government Officials (more than 100 government organizations), Web development Companies (vendors), Policy Makers, Technology Experts, SME’s, etc. This is great achievement which was also commended by World Bank representatives and also helped Sri Lanka to move 41 places (115 to 74) from 2012 to 2014 in UN eGovernment Development Index.
( • ) Managed 17 main projects within the 3.5 years (out of 5 years of the programme) which is valued close to USD XXXXX
( • ) Publishing of Government web standards version 2.0.
( • ) Served as a Technical Evaluation Committee (TEC) member for more than 25 projects related to GoSL.
( • ) Obtained the Certificate of Appreciation by the Grand Jury in eSwabhimani 2011 (National Best eContent Awards) for HealthNet project which was a project under my purview.
GLPL is a sister company of PC House Limited which is specialized corporate enterprise solutions.
( • ) Responsible for presales, product demos, respond to customer queries, prepare quotations and tender bid documents and manage eHRM accounts.
( • ) Identified stakeholders, project scope and document client requirements to System Requirement Specification and Change Requests.
( • ) Evaluated Business Intelligence tools and Customer Relationship Tools (CRM) tools to build partnerships with principals.
PC House Limited is one of the Top 50 brands in Sri Lanka and the leading Computer Hardware re-seller..
( • ) Manage Corporate Re-engineering project by resourcing project team, analyzing and document existing workflow and propose improvement for better productivity.
( • ) Managed Corporate Web development projects by identifying scope, selecting vendor, conduct kick-off meeting, monitor the information published on the website, conduct project reviews, manage scope and contract and publish the websites.
( • ) Involved in drafting business plans in consultation with Management Committee.
( • ) Coordinator for Ubuntu-Canonical brand partnership for Panora Computers and PC House Pvt Ltd.
( • ) Involved in Business Analysis, Software Designing, Software Development, Software Testing, Graphic Designing, and IT Training.
( • ) Major products developed were; Comprehensive ERP (for a Garments factory in SME level), Teacher Carder (software which calculates schools teacher carder), School Time Table (creates annual Time table for School), Missing Person Tracking System (person tracker done during 2004 Tsunami), Café Master (monitoring internet usage & remote computer management for internet cafes)
Qualified in all exams. Pending viva on final year research
Master's Certificate, Project Management (MCPM)
Certified Project Management Professional
Obtain an 'A' grade for final year project where a comprehensive ERP system was developed for SME level Garments Factory in Sri Lanka.
Specialized in E Centric Technologies
