Service Delivery Director
Salam
Total des années d'expérience :25 years, 11 Mois
Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI).
▪Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
▪Led and inspired team of 15 Project Managers to uphold brand standards and demonstrate professionalism.
▪Evaluated use of resources to identify areas to cut costs and opportunities for investment.
▪Actioned feedback from service users, resulting in improved satisfaction levels.
▪Identified service gaps, developing plans to strengthen or expand offerings.
Oversaw maintenance of organization's facilities to guarantee compliance with industry regulations.
▪ Led and inspired team of 25 professionals to uphold brand standards and demonstrate professionalism.
▪ Maintenance of company resources over different technology MW, Fiber, FTTH, VSAT, GPON ..etc.
▪ Oversaw workforce recruitment and development processes to guarantee service excellence.
▪ Championed organizational values to instill sense of loyalty and community.
▪ Evaluated use of resources to identify areas to cut costs and opportunities for investment.
▪ Directed activities of staff to maximize service availability and play to teams' strengths.
▪ Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
▪ Delivered high-quality results within budget and timeframe targets.
Project Manager is responsible for the projects to deliver SALAM services to corporate customer and managing the relationship between the company and its customers..
CIM Manger is responsible for managing the team who is responsible for the day-to-day activity of delivering and maintain the services.
Transmission manager is responsible for the planning, design, procurement, implementation of the transmission, MPLS, WiMax and OSP networks of GO (Complete project life cycle). These tasks includes RFI, RFP, scope of work development, implementation and commissioning activities supervision, Go-Live procedure and plan and integration with the existing network.
Responsible of the Design and Deployment of SALAM Transmission Network (SDH and DWDM) and the integration between the SALAM IP/Data Network, International Gateways and SALAM Transmission Network. Responsible about the
Saudi National Fiber Network (SNFN) design and Implementation (representing SALAM) as part of the technical team that consist of the owners of the project.
Responsible for the pre-sale process of providing the complete solution to the customers over the transmission network (collecting the feedback from the customers, designing the solutions, costing, implementation and providing technical support to the customers).
Responsible for the designing, engineering and implementation of Optical Communication Systems and Data Networks that are used to provide the communication mean for the protection and controlling of power generation, transmission and distribution systems in power utilities, which involves SCADA systems, analogue & digital protection systems, LAN & WAN Networks and PABX systems.
Responsible for the engineering, design, developing scope of work and technical specifications, field inspection and testing of Synchronies Digital Hierarchy (SDH), Local and Wide Area Networks (LAN & WAN), FOX-20, FOX-515, TN1U and JunglMux optical Transmission System and the integration of all these systems and networks with Network Synchronization Systems.