Sales & Marketing Manager
TRUTEK FASTENERS & MVL Fire Stop System
Total years of experience :20 years, 5 Months
Responsible for company Sales and Marketing for TRUTEK FASTENERS Middle East & MVL Fire Stop Systems
Targeting New and Ongoing Projects
Main clients Civil - MEP - Steel and Metal - cladding all type - Facade - Interior finishing - Oil & Gas
Managing all big accounts in Steel & Metal / Civil & MEP companies for all projects such as :-
1- Aluminum cladding
2- Marble cladding
3- Channel installations
4- Facade
5- Interior finishing
6- Steel in-structure fixation
7- Current wall
8- Hand drill
9- Car Parking Shades
10- MEP
11- Chemical fixation for rebars and rods
12- sign fixations
13- fire stop for all applications
14- ACT System (Advanced Curtain wall Technique)
1- Continuously seeking for new prospective clients. 2- Ensure maintenance of client contact details and relevant information as well as competitors’ goods and services. 3- Performing daily calls with prospective and new clients. 4- Being in charge of my own clientele, implies that any form of complain or problem has to be handled and solved by me. Client satisfaction is my permanent goal. 5- Conduct regular visits to meet my clients and take advantage of any new or upcoming business opportunity. 6- Submitting monthly reporting to management on weekly basis. 7- Communicate with my clients on daily basis to ensure their needs are met or I can provide any further assistance.
1- Continuously seeking for new prospective clients. 2- Always updating clients contact details and relevant information as well as competitors’ goods and services. 3- Performing daily calls with any prospective clients. 4- Demonstrate to clients new products, explaining product benefits, usage and how the new or additional equipment can improve the productivity while saving time on their projects and tasks. 5- In charge of negotiating prices, providing quotations and signing acceptance of purchasing orders on behalf of my company. 6- Coordinate with delivery department delivering the purchased items. 7- Being in charge of my own clientele implies that any form of complain or problem has to be handled and solved by me; client satisfaction is my primary goal. 8- Conduct regular visits to meet on site my clients and take advantage of any new or upcoming selling opportunity. 9- Submitting weekly reporting to management. 10- Communicate with my clients on daily basis to ensure their needs are met or I can provide any assistance.
1- Looking for new prospective clients.
2- Updating client's contact information.
3- Demonstrating new products to customers, explaining product benefits and providing recommendations.
4- Handling problems and complaints to ensure client satisfaction.
5- Receiving inbound calls for sales and/or services.
6- Arranging delivery service for clients.
7- Reporting to management on daily basis.
8- Monitoring calls.
9- Quality control.
1- Performing daily calls with prospective clients and travel agencies.
2- Receiving calls to either make a new reservation or modify existing one.
3- Solving problems and complaints either over the phone or in person on the ticket counter.
4- Ensure customer satisfaction.
5- Reporting to Team Leader.
6- Achieving monthly target and often exceeding the target.
7- Quality control and monitoring newly hired call center agents.
8- Part of the front ticket desk team, dealing with customers in person.
9- Depositing cash sales on daily bases after each shift.
10- Part of the crisis team, direct to the main office to handle critical work in timely manner while dealing with frustrating passengers.
1- Performing daily calls with prospective clients.
2- Demonstrating to customers new services, while explaining how it can be beneficial for them and cover their current and future needs.
3- Negotiate prices, closing deals.
4- Solving problems and complaints.
5- Ensure customers’ satisfaction.
6- Reporting directly to management.
7- Achieving monthly target.
8- Quality control.
Bachelor of Commerce, Bharathiar University, Kuwait. Institute of Higher Education - certificate in computer courses, Kuwait. NOKIA - Certificate in Customer Care, Kuwait. Armenian high school, Kuwait.