Senior Business Insight Analyst/Customer Success Project Manager
MenaITech
Total des années d'expérience :18 years, 7 Mois
Responsibilities:
• Prepare company requirements to adopt the right CS platform
• Conduct technical & business meetings with platform providers
• Planhat administrator & project manager
• Mapping data to Planhat
• Design Dashboards & Create required filters
• Define Workflows & Triggers
• Setup Integration with HubSpot
Responsibilities:
• Planning and build gateway network
• RF planning
• Configure Field Test Device (FTD) for LoRa network during pilot project
• Conduct commercial study
Responsibilities:
• Communicate with internal colleagues to understand the needs of departments and the organization
as a whole
• Work with external stakeholders to understand and investigate feedback into the service, function or
product provided
• Identifying the current- and future-state business processes.
• Creating, analyzing, and validating detailed functional specifications.
• Facilitating design sessions with the implementation team to define the solution.
• Gather intelligence from corporate executives and middle managers about needs and future growth
• Capture Business Objectives
• Collect/identify use cases for Legacy system
• Write/verify and review Business rules
• Review As-Is documentation
• Prepare To-Be documentation
• Be part of business testing team
Responsibilities:
• Prepare IT services scope of work for Enterprise Resource Planning (ERP)
• Handling project implementation from customer side
• Communicate project status to clients and SHABAKKAT team stakeholders
• Review technical documentations provided by IT service provider
• Participate in ERP System requirement gathering sessions
• Prepare IT policies and procedures
• Writing Technical Document and/or user manuals for the developed solutions
• Participate in systems testing to verify that the systems meet SHABAKKAT requirements
• Provide training sessions to end users
• Participate in User Acceptance Testing (UAT)
Responsibilities:
• Administrate NITI (Saudi Aramco (SA) and the Technical & Vocational Training Corporation (TVTC)
website and handle daily backup
• Implement an intranet portal for NITI as one access point for other applications and services
• Prepare IT services scope of work for Enterprise Resource Planning (ERP) implementation,
Intranet portal, Document Imaging and Library Management System
• Participate in ERP, Trainee information System, Document Imaging, Library Management System
and Learning Management System requirement gathering sessions
• Daily micromanagement of the ERP project to ensure strict adherence to the envisioned plan
• Liaise with ERP service provider for prompt rectification of any problems or emergencies
• Review technical documentations provided by IT service provider
• Handle NITI email exchange server
• Prepare IT software’s plan and hardware infrastructure
• Prepare IT policies and procedures
• Writing Technical Document and/or user manuals for the developed solutions
• Provide training sessions to end users
• Administrating NITI Trainee Information System (People Soft campus solution)
• ID card and sticker design, requirements, testing (using CARDPRESSO XXS) and end user training.
• User Acceptance Testing (UAT) for NITI Systems.
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