Supervisor Customer Care Center (North)
Wi-tribe Pakistan (A project of Qatar telecom)
Total years of experience :4 years, 11 Months
Administrative head of customer care center.
Key Account Manager of corporate accounts.
Responsible for achieving Sales, retention and revenue targets of north region Customer Care centers.
Played role of being liaison between the salesperson and the customer.
Supervised Delivery and Monitored Sales Figures constantly.
Up-sold products and motivated customers to upgrade current product plans.
Maintaining receivable sheet agent wise with the help of deposits and bank reconciliation sheet.
Serve all clients contacts through all contact channels (Call, E-mail, and Chat).
Document and refer to the appropriate responsible group’s complete information on customer requests that cannot be solved at their level. Ensure that the clients are satisfied with the service they have.