Amr Atito

Regional Customer Success and Support Manager à AL ALALI

• Émirats Arabes Unis - Dubaï
• Je travaille ici depuis avril 2016

Please review attached CV
Project Management
Customer Experience
Customer Success and Support
Training and Development
Service Delivery

Regional Voice of Customer Assistant Manager - Contact Center, Service Operations à Samsung Gulf Electronics

• Émirats Arabes Unis - Dubaï
• novembre 2013 à avril 2016

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Service Level and Response Time Objectives Management
Key Performance Indicators Management
Forecasting and Scheduling Management
Reporting and Reviewing

Senior Technical Support- Contact Center Advisor à Samsung Gulf Electronics

• Émirats Arabes Unis - Dubaï
• mai 2013 à novembre 2013

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Team Management
HHP Technical Support
Complaint Management

Senior International call center& Customer Support Advisor à Du International Account

• Egypte
• octobre 2011 à avril 2013

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Performed all aspects of customer support, monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those Improvements to the satisfaction of internal and external customers.

International Account Advisor à Vodafone UK

• Egypte - Le Caire
• janvier 2011 à octobre 2011