Amr Atito

Regional Customer Success and Support Manager في AL ALALI

• الإمارات العربية المتحدة - دبي
• أشغل هذه الوظيفة منذ أبريل 2016

Please review attached CV
Project Management
Customer Experience
Customer Success and Support
Training and Development
Service Delivery

Regional Voice of Customer Assistant Manager - Contact Center, Service Operations في Samsung Gulf Electronics

• الإمارات العربية المتحدة - دبي
• نوفمبر 2013 إلى أبريل 2016

Please review attached CV
Service Level and Response Time Objectives Management
Key Performance Indicators Management
Forecasting and Scheduling Management
Reporting and Reviewing

Senior Technical Support- Contact Center Advisor في Samsung Gulf Electronics

• الإمارات العربية المتحدة - دبي
• مايو 2013 إلى نوفمبر 2013

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Team Management
HHP Technical Support
Complaint Management

Senior International call center& Customer Support Advisor في Du International Account

• مصر
• أكتوبر 2011 إلى أبريل 2013

Please review attached CV
Performed all aspects of customer support, monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those Improvements to the satisfaction of internal and external customers.

International Account Advisor في Vodafone UK

• مصر - القاهرة
• يناير 2011 إلى أكتوبر 2011