Instructional Designer, eLearning Administrator, Learning & Development Consultant
Courses For Success
Total years of experience :15 years, 10 Months
Create, edit, modify, and design online courses at the client's website. In charge of maintaining data, passwords and overall maintenance of the LMS framework. Improve, add, and enhance existng courses content.
May 2010 - Present
Freelance Writer
• Ghost write ebooks
• Write SEO articles
• Copywriting
April 2013 - January 2014
TELUS International Philippines
Global Learning and Development Officer ( Leadership and Development & Instructional Design)
• Build and maintain strong partnership with HR and other stakeholders to define the learning needs for different parts of the business
• Support the L&D Country Prime and Functional Lead for Leadership Development in analyzing critical leadership development needs across the organization, and for individuals targeted as future leaders
• Assist in the development and design of leadership development solutions, and recommend enhancements and changes. Conduct external research on highly effective programs, content and delivery models that will deliver required results.
• Implement and facilitate people and leadership development programs and drive participation by building commitment to personal development among team members and leaders.
• Apply adult learning principles and methods in facilitating classroom and blended learning methods focused on people and leadership development that drive learning outcomes, add value to the learner and their business area.
• Coach and reinforce participants in applying skills learned in training when necessary.
• When needed, maximize resources by designing and facilitating train-the-trainer activities for colleagues.
• Measure learning impact by conducting program and content evaluation using different levels and methods. Collect data on business metrics and performance along with feedback from participants and stakeholders to be used in the continuous improvement of people and leadership development programs.
• Support the implementation of other projects that align to the global Learning and Development strategies and HR's strategic people plan.
• Adhere to the standard ADDIE methodology, while leveraging best practices in adult learning theories, for instructional design
• Identify and interview subject matter experts and target audiences to determine client's business and performance requirements
• Determine the learning goals and identify appropriate learning solution (s) and/or comprehensive training plan for a given situation - and, vary the elements/approach of the instructional design to maintain the attention of the learner and to produce the most appropriate solution
• Develop concise, creative, effective, and high-quality instructional materials. Course deliverables include design documents, objectives, video scripts, storyboards, eLearning, WBTs, job aids, reinforcement materials, prototypes, instructor and participant materials.
• Manage content review process which includes validating learning objectives, incorporating changes as needed into materials and course effectiveness and ensuring final project deliverables are of the highest quality
• Design, conduct and analyze surveys, tests, interviews, focus groups, observation procedures, sampling techniques, and reports to evaluate learning solutions
• Complete analysis of all existing training on a specified topic and identify improvement opportunities to improve learning effectiveness and retention
• Work in team environment and collaborate with other members of the learning and development organization located around the globe
December 13, 2011 - February 2013
Synnex - Concentrix Corporation
Eastwood, Libis
Senior Organization Development (Work Place Learning) Analyst - Human Resources
Job Role: • Strategically plan, design, review, cascade and initiate implementation of Organization-wide initiatives, intervention and employee development programs in order to address issues that affect the behavior, performance, productivity and working relationship.
• Audit Organizational and Departmental processes and systems for amendment and enhancement.
• Propose designed processes, procedures, and systems to Top Management for review and approval.
• Data gathering, root cause analysis and reports consolidation.
• Plan strategic methods to address issues identified.
• Design programs, processes, procedures, and systems relative to the planned strategic methods
April 11, 2011 - December 13, 2011
Synnex - Concentrix Corporation
Eastwood, Libis
Senior Soft Skills Trainer
(Product / Foundation/ Reinforcement)
Accounts: Dish, ESRI, Synnex
Job Role: • Facilitation of new hire training/process and product specifics for various accounts.
• Training needs analysis.
• Module preparation.
• Revision and review of training materials
• Retraining for agents tagged with communication skills problem
• Performance evaluation of trainees.
• Prepare Daily Training Summaries to keep all parties concerned updated with regards to headcount, training progress, performance management, and attrition.
• Create training materials, modules, examinations.
• Submit training synopsis.
• Facilitate TNAs.
• Reviews and enhances existing training programs in coordination with Department Heads.
August 3 2009 - March 29, 2011
Magellan Solutions Outsourcing Inc.,
Greenhills, San Juan
Training Specialist
(Product / Foundation/ Sales/ Retraining)
Accounts: Spinvox, Nuance, AT&T Card Activation, Google ATM, TeleNational, US MacPharm, AT&T.
Job Role: • Facilitation of new hire training/process and product specifics for various accounts.
• Training needs analysis.
• Module preparation.
• Revision and review of training materials
• Coaching for trainees in incubation and agents on the floor
• Performance evaluation of trainees.
• Second interview for new hires for the Training and Development Department
• Makes recommendations in endorsing trainees to production from nesting.
• Prepare Daily Training Summaries to keep all parties concerned updated with regards to headcount, training progress, performance management, and attrition.
• Create training materials, modules, examinations.
• Submit training synopsis.
• Facilitate TNAs.
• Reviews and enhances existing training programs in coordination with Department Heads.
• Prepares new training modules and corresponding materials based on Training needs.
• Organizes and Conducts skills training (classroom and hands-on) for new trainees and incumbent Team members
May 26 2008 - June 2009
Accenture Philippines
Cybergate 2, Mandaluyong City
Subject Matter Expert
(New Hires and Agent Retraining)
Accounts: AT&T Bellsouth (DSL, Dial UP and Home Networking)
Job Role: • Facilitation of the nesting phase for new hires.
• Performance evaluation of trainees from nesting.
• Cascading new information to agents on the floor.
• Training needs analysis.
• Module preparation.
• Revision and review of training materials.
• Responsible for reaching targets for AHT, QA and CSAT
• Facilitates Performance Management for agents that are not reaching the target metric scores.
• Coaching and evaluation for agents on performance management.
• Takes call escalations when the supervisor is not around.
• Makes recommendations in endorsing trainees to production from nesting.
Prepare Daily Training Summaries to keep all parties concerned updated with regards to headcount, training progress, performance management, and attrition.
2006 - 2008 De La Salle - College of Saint Benilde • Diploma in Organization Development
2002- 2006 University of the Philippines, Diliman • B.A. in Theater Arts
1998-2002 School of Saint Anthony • High School Diploma
1994-1998 Sacred Heart Academy • Grade School Diploma