IT Support Engineer
Al Ansari Exchange LLC
Total years of experience :12 years, 10 Months
Monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organisation, a technical support officer's role may span one or more areas of expertise
• Worked at Teleperformance Egypt (Expedia Canda travel agency account) as a customer service call agent from (June 2012 till Sept.2012)
• Working at Al-Ansari Exchange -UAE (Dubai) as a Customer service representative and an Operation Officer handling Arabian countries transactions and customers complaints (Nov.2012 - Till Present)
Skills
• Computer Skills -
• Microsoft Windows: 95, 98, 2000: (very good)
XP, Vista, Seven (Excellent)
• MS Office 2000, 2003, XP, 2007, 2010 (Very Good)
• Programming Languages: asp.NET: (fair)
C#: (Fair)
Java: (Good)
• Good Knowledge about
- TCP/IP, DNS, DHCP, Routing, Firewall,
- Windows Server 2003-2008 (Very Good)
-Configuring and troubleshooting Windows server 2008 Active directory.
-Windows Server 2008 Network Infrastructure, Configuring
-Internet skills (Excellent)
• (Internship) Worked at Teleperformance Egypt (Expedia Canda travel agency account) as a customer service call agent from (November 2010 till May 2011)
• Worked at Wagdeyan Architectural Engineering Office as a Helpdesk and IT Assistant from (July 2011 to January 2012)
• Trained at Al Karma for General Contracting as a Network Administrator and an IT Assistant from (June 2010 to October 2010) using a lot of software programs.
• Modern Academy in Maadi, Bachelor, Computer Science, Sep 2007 - Jun 2011 • Graduation general grade: Good • Final year grade: Very Good. • Graduation project: (MIS) Medical Intelligent System • Graduation project grade: Excellent. • The project objective is to help diagnosis of numerous diseases and medical conditions, also it provides a proper guide to make it easier to diagnose and treat many diseases. It can be used by doctors and physicians.
• El-Qobba Military high school, High School, Jun 2007 • Attended a Microsoft IT Professional Course - TS: Windows Server 2008 Active Directory Configuring - TS: Windows Server 2008 Network Infrastructure, Configuring - Pro: Windows Server 2008, Server Administrator • Attended and Certified TICO (Travel Industry Council of Ontario)