IT Operattions Director
Telecom Egypt
Total des années d'expérience :25 years, 8 Mois
Board member in Xceed Company (one of the largest Call centre )
Board member in Centra Technology Company
Telecom Egypt (TE) is a major provider of fixed line telecommunications services in Egypt. TE is a long established publicly-owned provider of these services to the Egyptian market with a history of 150 years.TE has approximately 50, 000 employees and currently delivers postpaid fixed line communications with organization that develops strategic advantages and enables growth of new IT business.
Reporting to VP IT, Managing five information technology senior managers with 250 indirect reports in support of almost 20, 000 user.
Developing strategic and operational planning for building the IT operations and infrastructure capability,
aligning IT with the business strategy, developing IT policies, systems and practices that ensure regulatory, compliance and business continuity, Oversee IT functions including, Data Centers (12 Data Center with 600 Server including the remote sites), Applications support (CRM, ERP, Data Warehouse, Revenue Assurance,
Billing and Mediation ), Technical support and Help Desk (ITSM and Service Desk) and ERP Application Development
Recruit, train and promote team members of the operations and infrastructure organization
Lead the design, launch, and operation of a newly-created, centralized, full-scale Project Management Office (PMO) and is responsible for managing the development and implementation of PMO strategy, establishing the PMO function as a center of excellence, institutionalizing a Project Management (PM) life cycle methodology, and aligning the PMO vision with the overall Organization vision
managing vendor relationships and framework agreements including SLA managing service provider relationship, Projects
• Oracle E-business suite (R12) Finance
• Oracle E-business suite (R12) Supply Chain Management
• Oversee designing and implementing Data Centres including backup systems and disaster recovery
• Information Technology System Management (ITSM)
• Oracle E-business suite HRMS (R12) (55, 000 employees)
Haykala Investment Managers; a subsidiary company of one of the largest banks in Egypt "CIB'' Commercial International Bank fully took over 100 % of Enjoy ownership since October 2005.also 90% of Honeywell ownership since October 2006.
Manage team consists of IT Manager, IS Manager and 20 team members,
Manage IT department through the overall experience in Business IT technology, Responsible on developing the company Technology Strategy, produce Technology business Plan, establish Portfolio management process and annual budget .
Projects
Oracle ERP E-business suite Finance
Oracle ERP E-business suite HR system
Microsoft Dynamics GP (Great Plains)
HITS HR System
CRM with sales force automation using online handheld device
Design and manage IT Infrastructure (LAN & WAN)
Responsible of develop company Technology Strategy, produce Technology business Plan, establish Portfolio management process and anuale budget, To support the company’s strategic objectives through the effective implementation of an IT strategic plan which compiles the global/regional/local needs of IT resources.
Manage all IT service operations within Shell standard information security
Managing Company Network Infrastructure which composed of 10 servers and 100 PC
Manage (WAN) using direct Frame Relay connection between different Locations, one VPN with shell region, Leased lines all based on Cisco Routers, Manage windows 2000 advanced server, windows 2003 Active Directory, OU Group Policy, 2000&XP, Smart Card security, Citrix metaframe, CISCO PIX firewall, Exchange server 2000, SQL server 2000
Projects
ERP System (Sun Microsystems)
HR System
billing system using handheld device
Document Management System DMS
black berry solution
Apply Shell information and application security standards
Swift Group offers services in bulk and container shipping, freight forwarding, customs brokerage, air & ocean freight consolidation, project forwarding, aviation, warehousing, contract logistics, sourcing These services are executed through wholly owned, joint-venture(J.V.), and Incorporation operating companies, namely PIL (Egypt) Ltd.(J.V.), UTi (Egypt) Ltd.(J.V.), Ecu Line (Egypt) Ltd.(J.V.), Deugro (Egypt) Ltd.(J.V.), ITS International Transport Services Ltd., Orient Shipping Ltd.(J.V.), Executive Movers Worldwide LLC., Misr Sara Inc., Swift Egypt Inc., Swift Trading Inc., and iCAS Inc.
Manage the IT team which consists of four IT managers and 20 team members
Plan, develop, organize, direct and control the management, administrative and functional activities of personnel engaged or associated with the accomplishment of providing the company with automated information, telecommunication & data communication services, and processing capabilities.
Design, and manage implementation and support Network Infrastrucutre which composed of 15 servers and 300 PC
Manage (WAN) using direct Frame Relay connection between different Locations in Egypt, VPN connection via cisco routers between egypt and Frankfort, VPN between Cairo office and Dubai office, VPN between Cairo office and Netherland office, 5 Leased lines all based on Cisco Routers
implementing, administering and support Windows NT server 4.0, windows 2000 advanced server, windows 20003 Active Directory, Server Terminal server NT &2000, 2003, Windows NT 4.0 Workstations, 98, , 2000&XP, Citrix metaframe, CISCO PIX firewall, Exchange Server, shared in implementing Corporate Exchange server 5.5 Join 24 Exchange servers arround the world
Projects
Oracle ERP E-business suite Finance
Oracle ERP E-business suite HR
Microsoft Dynamics GP (Great Plains)
HITS HR System
Oracle CRM
Job Title: Jan 2002 - Apr 2003 IT Director for Cairo and New York offices
Job Title:Feb 2001- Dec 2001 IT Manager New York Office
Job Title:Sept 1998- Jan 2001 Senior Network Administrator Cairo Office
Work Type: Full Time Employment
Company: Aria Systems Inc (Multinational Software House Company )
Located in New York, Cairo, London
Work in Cairo and New York Offices
Description:
Aria Systems is an innovative developer of comprehensive Enterprise Resource Planning (ERP) software specifically designed for the Apparel, Accessories, Footwear, Home Furnishings and Textiles industries.Aria Operate in three countries USA, UK and Egypt .
Design, implement and support the company network, which composed of five servers, one Cisco Router with T1 Line and 55 workstation, located in the New York office and four servers two Cisco Router with two leased line 256, 128 and 100 workstation, located in Cairo office.
implementing and administering Windows NT server 4.0, windows 2000 advanced server, Terminal server NT &2000, Windows NT 4.0 Workstations, 98, , 2000&XP, Citrix metaframe, CISCO PIX firewall, SonicWall Firewall, , What’s UP for Network Monitoring, PCanywhere for Remot administration, Virtual Private Network (VPN). Configuring and administering of Company websites based on IIS server 4.0 and 5.0, Proxy server 2.0, Exchange server 5.5, Hp Printers 4000 and 4050, Managing Company Internal System
Implement (VOIP) between Cairo Office and New York office for free Phone calls between the two Sites
Also SQL Server 2000, 7.0(implementing data base replication with SQL server between Egypt and USA servers )
Configuring Dell, Compaq, and IBM Netfinity servers for monitoring and security issues; all based on a Windows NT, 2000 platform.
Studying MBA at Edinburgh Business School (AUC branch)
Cisco certified Network Associate (CCNA)
Microsoft Certified Database Administrator (MCDBA)
Microsoft Certified System Engineer (MCSE 2000)
Microsoft Certified System Engineer (MCSE NT 4.0)
IT Professional in Network Management
Microsoft certified professional (MCP)