Onsite IT Sales Engineer
Masters Technology Businez Pvt Ltd
Total years of experience :11 years, 6 Months
Greet customers as they arrive at the showroom and inquire into their purpose of visit
Listen actively to customers while they provide details of what they want to buy.
Lead or escort customers to their desired locations within the showroom or provide them with directions
Assist customers in locating items of their choice and provide them with information on its features
Demonstrate product features, by technically each important hardware & Software.
Provide advice to customers regarding different brands and their standing in the market
Ascertain that product warranties are handed over to customers at the time of purchase and ensure that their purchases are delivered to their vehicles
Handle product displays by ensuring that sufficient pieces are placed on shelves at all times
Ascertain that cleanliness and maintenance of showroom by coordinating custodial services
Handle customer complaints by ensuring complete customer satisfaction at all levels
Supervise all Sales, Service and Marketing activities in the showroom.
Implement all marketing activities in the showroom according to agreed budgets in order to sustain market leadership and secure healthy growth rates.
Maintain administration and relevant reporting and planning systems for his/her showroom in order and issue timely management and statistical reports.
Liaise with and utilize support from suppliers, merchandisers and other partners as required in order to minimize the stock shortages.
Supervise cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
Plan and implement shop merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
Supervise selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
Supervise costs and overheads, and all factors affecting the profitable performance of the showrooms.
Supervise and maintain effectiveness of IT and other essential in-store systems.
Provide quality service by enforcing quality and customer service standards.
Supervise all stock movement activities: in/out, transfer, sales etc. and responsible of showroom stock in a way to eliminate stock shortage and
Perform stock replenishment in an efficient manner and on due time.
Selling of All types Toners & Cartridges.
Managing the team of 8 members.
Support sales team on proposal and solutions to customers.
Meet customers to understand user requirements and come out with proposals.
Prepare solution proposals.
Generate Bill of Materials for quotations.
Assist sales in gathering 3rd party pricing and liaising with 3rd parties, if required.
Customer’s presentations and clarifications.
Support sales in tendering and bidding process.
Assigning daily calls to the engineers.
Installing, Configuring and Administering Windows 2008 Servers
Upgrading Windows Server from 2003 to 2008.
Taking escalations call from customer.
Maintaining weekly and monthly report from engineers
Taking training for engineers about escalations calls.
Monthly Data backup for customer.
Creating ISO Image for the customer.
Providing Hardware & Software support for Server, Workstation, Laptop and Desktop.
Installing, Configuring and Administering Windows 2008 Servers
Installing Configuring & Troubleshooting Windows 7
Troubleshooting with Windows base applications.
Supporting for Customer to install 3rd Party Software.
Upgrading Windows from XP to W7.
Taking escalations call from customer.
Maintaining weekly and monthly report from engineers
Taking training for engineers about escalations calls.
Monthly Data backup for customer.
Creating ISO Image for the customer.
Providing Hardware & Software support for Server, Workstation, Laptop Desktop and Printers.
ICT Services.
Maintaining daily Helpdesk Calls.
Working with IT Services Management to track calls.
Maintaining weekly and monthly report of helpdesk call.
Attending voice & non-voice calls for Mangers & Directors.
Installing, Configuring and Administering Windows 2008 Servers
Maintaining AD, Exchange, Storage, Share-point SCCM, WDS DHCP & Print Server.
Adding user profile for Staff and Student in AD & Exchange
Configuring group and system policies for all types of users to access resources on the servers or across the network.
Implementing the resource access rights for the users.
Contorting of 95 network printer in Print server with AD
Maintaining Symantec backup server with Data drive.
Login to SCCM for remote control access staff & student PC
Maintaining Active-Board in All the class rooms.
Working with ERP & SQL System for hardware.
Maintaining Cisco Switches to change any Vlan from Staff to Student.
Added new switches to the user end.
Maintaining Data Center & Network Room with Cable management.
Maintaining Incoming Server & Switches in Store.
Working with IT Service Management Suite for Calls
Preparing Tender for Laptop Desktop WorkStation & Printer.
Troubleshooting with Mac Desktop to Connect windows Server & Mail.
Trouble shouting with Mac OS and applications.
Dell International Services. (July 2006 to May 08)
Responsibility: • IT Technical onsite support Engineer for Note Book, Desktop, Workstation, Server and Printers.
• Taking escalation voice and non-voice calls.
• Handle remote control administration and able to provide online support, using remote desktop for onsite and other locations.
• Password reset and Home share folder permission levels.
• Maintaining IDF room with enable and disabling network ports.
• Hardware support for Note Book, Desktop & Workstation.
• Working in Remedy software to close the IT Trouble Tickets.
• Configuring extension for users in Avaya applications.
• Handle severity issues specific to R&D tool.
• Installing and configuring Applications OS in Ghost, Microsoft Office 2007, Outlook, Antivirus, Avaya, Mercury, DOMs, Java, Telecom ect.
Customer Support Engineer in Dream Quest InfoTech (July 2005 - July 2006)
Responsibility: * Dream Quest is authorized Service Provider for HP Server, Desktop Note book and Printers.
* Providing Hardware, OS installations and Application support for HP Desktop, laptop and Servers, for the Customers' like, Microsoft, ANZ, 3M, Mindtree, Texas Instrument, PWD and RMZ.
* Providing Hardware support for Server Desktop, Laptop & Printer.
Project done for Public Work Department (PWD) with Dream Quest
* Installation of desktop with OS, office 2003 and given training in Microsoft Office 2003 for 75 PWD offices in various locations in Karnataka.
Project Dell International Services Hyderabad Branch: with Dream Quest.
• Team leader for shifting 2500 desktop and 200 Server from old campus to new campus, in Dell International Services Hyderabad Campus.
Study Institutions Year Diploma in Computer Science & engineering A.P.S College Of Engineering 2002-2005
II P.U.C Aloysius PUC College 2000-2002
S.S.L.C Aloysius High College 2000