Arafa Zaki, Manager Air Product

Arafa Zaki

Manager Air Product

Expeditors International Qatar

البلد
قطر - الدوحة
التعليم
دبلوم, Supply chain
الخبرة
27 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :27 years, 7 أشهر

Manager Air Product في Expeditors International Qatar
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ مارس 2007

1. Negotiates with Airline and Shipping lines management team to get the best rate;
2. Represents customers like Al Mana Fashion, Al Mana Luxury, Qatar Luxury, Azadea Group, GE Oil and Gas, Galaria La Fiat, and Schulmburge to name but a few, with their overseas suppliers in solving shipment issues.
3. Provides solutions on behalf of costumers concerning customs clearance or Qatar Aviation issues and personally resolves the cases on client’s behalf;
4. Visiting current and potential clients to build relationships and understand their key needs;
5. Manages multiple deliveries, process spot requests, and develop new sales strategies to improve business;
6. Provides clients with professional advice concerning terms of delivery and payment, services (air or transport), or other matters affecting client needs;
7. Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy;
8. Responsible in cargo insurance claims on behalf of clients;
9. Updates clients and counterparts on new customs regulations;
10. Prepares monthly management reports, annual department budget and sales forecast;
11. Conducts staff coaching, training, performance review, setting objectives and identifying staff requirements; and
12. Conducts disciplinary and grievance investigations within the team and takes appropriate action to address any failure.

Supply chain and Logistics Supervisor في Dareen International Qatar (Pizza Express)
  • قطر - الدوحة
  • أبريل 2003 إلى فبراير 2007

1. Preparing documents necessary to expedite and complete clearance process for imported goods;
2. Monitoring the quantity, quality, cost and efficiency of the movement and storage of goods;
3. Coordinating and controlling the order cycle and associated information systems;
4. Analyzing data to monitor performance and plan improvements and demand;
5. Allocating and managing staff resources according to changing needs;
6. Sourcing and Negotiating terms with suppliers;
7. Developing business by gaining new contracts, analyzing logistical problems and producing new solutions.

Logistics and PH Controller في Tropicana International (Chili’s Nile City -Cairo, Egypt)
  • مصر - القاهرة
  • يونيو 2001 إلى مارس 2003

1. Preparing documents necessary to expedite and complete clearance process for imported goods;
2. Monitoring the quantity, quality, cost and efficiency of the movement and storage of goods;
3. Sourcing and Negotiating terms with suppliers;
4. Developing business by gaining new contracts, analyzing logistical problems and producing new solutions

Admin and Logistics Coordinator في Hilton Hourgada Resort (Egypt)
  • مصر - القاهرة
  • سبتمبر 1996 إلى مايو 2001

الخلفية التعليمية

دبلوم, Supply chain
  • في FACULTY OF HUMANITIES AND SOCIAL SCIENCES
  • أكتوبر 2017
دبلوم, DANGEROUS GOODS
  • في Egypt Airways
  • سبتمبر 2016
دبلوم, Supply chain
  • في Cargo Network Services Corp
  • أغسطس 2012
دبلوم, Supply chain
  • في MEA
  • أبريل 2012
بكالوريوس, Technology Information
  • في MENOFEYA UNIVERSITY
  • يناير 2000

Member of top 10 Graduating Class.

Specialties & Skills

Customer Service
Budget Setting
Regulatory Reporting
Logistics Management
Transportation
AUTO INSURANCE
CLIENTS
INSURANCE CLAIMS
INVOICING
LOGISTICS
NEW SALES
PROBLEM SOLVER
SALES STRATEGIES

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

IATA/ FIATA
  • International Agent
  • August 2012

التدريب و الشهادات

DANGEROUS GOODS LICENSE (الشهادة)
تاريخ الدورة:
April 2013
صالحة لغاية:
April 2013