Arnel Arias, SPA Trainer/Therapist

Arnel Arias

SPA Trainer/Therapist

Jumeirah Zabeel Saray Hotel

البلد
الإمارات العربية المتحدة - دبي
التعليم
دبلوم, Nursing
الخبرات
6 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 4 أشهر

SPA Trainer/Therapist في Jumeirah Zabeel Saray Hotel
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2010 إلى مارس 2013

To meet & greet guests and members courteously.
Identify training needs for therapist and plan suitable training program.
Run and organize LQA training for therapist
To attend to guests needs in an efficient and effective manner.
To do site inspection for resident guests and members.
To provide guests with detailed information about Spa by having thorough knowledge of services and facilities we offer.
To maintain a high level of customer service to the clientele.
Advise guest about service programs, treatments and products available at the spa.
Perform professional services according to standards provided w/ attention to detail.
Recommend correct treatment base on guest needs and then recommend correct retail products to maximize the guest spa experience

SPA Therapist / Departmental Training Coordinator في Jumeirah Bab Al Shams Desert Resort and Spa
  • الإمارات العربية المتحدة
  • ديسمبر 2006 إلى أكتوبر 2010

Assist in promoting the spa to guest and offer full detailed product knowledge.
Advise guest about service programs, treatments and products available at the spa.
Perform professional services according to standards provided w/ attention to detail.
Recommend correct treatment base on guest needs and then recommend correct retail products to maximize the guest spa experience.
Ensure all record cards; guest questionnaires are accurate for future use.
Liaise w/ the manager on daily basis regarding day to day operations.
Identify training needs for therapist and plan suitable training program.
Run and organize LQA trainings especially for therapist.
Attend ex com meeting in the absence of the manager
Responsible for the administration of goods, requisitions and inventories.
Ensure therapist ROTAS comply with business needs.
Take responsibility and control of the Spa in the absence of the manager.
Responsible to handle and interact with VVIP guest, Dignitaries and Royalties.
Assisting in guest reservation, inquiries and bill payment using micros and credit card machine.
Rendered different body treatments, massage and facials as required by our spa partners and spa manual.
Administer ear candling treatment.
Guide the team for trainings and activities during quiet periods.
Liaise w/ the manager the computation of therapist commissions, budget, profit and loss.

الخلفية التعليمية

دبلوم, Nursing
  • في Holly Angels Institue of Practical Nurse
  • أغسطس 2003

Treatments

بكالوريوس, Physical Therapy
  • في Lyceum Northwestern University
  • مارس 1999

Bachelor of Science in Physical Therapy , a 5 year course with a 1 yr internship program in diffirent hospitals and clinics.

Specialties & Skills

Operations Training
Managing Budget
Training
CREDIT CARD
CUSTOMER SERVICE
OPERATIONS
TRAINING
Facials, Massages, Reflexology, Scrubs, Hammam, Hot stone, Wrap, Training

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

On The Job Trainer (الشهادة)
تاريخ الدورة:
March 2013
صالحة لغاية:
March 2013