Team Lead - IT Services
Gulftainer Company Limited
Total years of experience :23 years, 0 Months
Currently handling a team of 6 System Administrator and 2 Share-point developer.
Having Windows Server 2003 and SQL Server database Infrastructure with Symantec Corporate edition Antivirus. Using Veritas-Symantec Netbackup 7 for backup solutions.
Duties & Tasks
• To work out current and future IT needs by consulting with people at all levels about the current work systems and deciding how improvements could be made
• To prepare or direct IT policy and plan strategy development
• To direct activities to select and install major IT facilities
• To oversee the provision of training for users and clients
• To direct the integration of IT operations, computer hardware, operating systems, communications, software applications and data processing
• To work out priorities for systems developments, maintenance and operations
• To control the security aspects of IT systems
• To provide advice to other senior managers and boards on IT issues and planning.
Implemented ITIL Standards.
Done Service Strategy, Service Design and Service operation for Hirecraft Software with Windows 2003 enterprise server and SQL Server Enterprise 2003 which contained full recruitment process including billing manager.
Implemented Windows Share point Service 2003 on live server for inventories, assets and stocks.
Developed Intranet service ( www.planmanindia.com ) for Planman Employee and internal staff which includes K-base, announcement, news and events, current openings, pollings and internal chat application. Involved in Service Strategy, Service Design and Service operation for the same.
Duties & Tasks
• To analyze the information needs of an organization and develop technological solutions to satisfy those needs
• To prepare or direct IT policy and plan strategy development
• To oversee the provision of training for users and clients
• To direct the integration of IT operations, computer hardware, operating systems, communications, software applications and data processing
• To control the security aspects of IT systems
Responsible for all aspects of Information Systems operations and support, including accurate, up-to-date documentation and change control procedural documentation. Primary duties included: WIN2K Administrator, Lotus Domino Server Administrator, Oracle DBA, Symantec Antivirus Server Administrator, Citrix Server Administrator & Backup Admin.
Working as a Central Helpdesk for central service for location resident engineers.
System Administration: User management (creating/deleting/managing users and users profiles) and Capacity & Resources Management: (disk resources of the LAN/WAN users, managing network printers etc) on Win2k environment.
Assisting in the installation of LAN/WAN-based software packages.
Maintaining IS / IT Standards set by Customer.
Administrating & Monitoring Lotus Domino Server, Recertifying users ID, moving user mailbox, deleting from address book and replicating all remote Domino Server
Performance tuning, based on monitoring of system resources;
Administrating & Updating Centrally Symantec Antivirus Corporate Edition (Enterprise Server).
Vendor Management for System & Network under maintenance / contract.
Monitoring LAN / WAN using Lafarge Standard monitoring system.
Monitoring Checkpoint Firewall.
Implementing an effective backup strategy for the servers, including protection and restoration of the entity’s critical data on ARCserve & Veritas Backup Exec;
Adequate documentation for daily startup, shutdown and emergency operational procedures of the servers.
Manage technical staff, solving system integrity and transparent scalability problems.
Connected remote sites via Internet using Cisco equipment, AT&T dialer, SecureID and through VPN (Extranet Client).
Managed network in TCP/IP environment.
Daily backups, H/W & S/W troubleshooting, network virus inoculation, file/print/terminal server and workstation performance optimization, repair and configuration
Managed Mail Server like Exchange Server 2k and its Clients i.e. Lotus Notes Client, Microsoft Outlook & Outlook Express.
Maintained system documentation display configuration before & after upgrade.
Trained staff and documented various systems consisting of multiple circuits to vendor.
Served as site engineer at CCI (Cable Corporation of India), ESPN, AT&T, INDIA TODAY.
