Executive Consultant /Executive Interviewer
MROPS/SURVEY SAMPLING INTERNATIONAL
Total years of experience :32 years, 3 Months
Achievements & Responsibilities:
• Researching for quality, actionable data and assisting in data collection to complete B2B market research projects for APAC and Middle East
• Interviewing C-level & senior management of major corporations & government officials in Asia region for IT, Finance, Supply Chain & Trade Promotion related project fieldwork
• Actively sharing knowledge across internal project teams to complete fieldwork
• Entrusted with complex projects requiring good understanding of project material
• Consistently meeting performance targets to help ensure successful project completion
• Initiating change & improvement in Volunteer Management
• Improving Inventory Management of donated items & souvenir products
• Preparing magazine advertisements & promotional materials on social media
• Editing newsletter articles
• Developing more corporate culture and work practices
• Assisting in fund raising activities
Responsibilities: • Helped formulate business strategies after extensive research & analysis for: Metals & Mineral Trading Unit
Pulse Production Unit in Malaysia
Agri Trading Unit
Textiles Trading Unit
• Preparing daily, weekly & yearly Reports of the Commodities Division for the Group CEO & AECL CEO, ensuring accuracy & transparency of information to allow quick decisions in fast moving commodities markets
• Monitoring & sharing of market information with traders for risk assessment. Information used by traders to predict price trends, for taking or liquidating positions, potential customer payment delays, & possible product quality control issues thus minimizing risk exposure
• Drafting new division policies e.g. Taking Position Policy to minimize risk exposure
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Entrusted & teamed with IT Manager & to source & develop the Group ERP System for Hong Kong & worldwide offices in China, India, Pakistan, Canada, Myanmar & Dubai
After recommending SAP B1 to the Executive Directors of AEG & Division CEOs, duties included: ➢ Collecting Business Requirements (BR) from all 3 business divisions by face-to face- & virtual group meetings & personal interviews. Each BR assessed from Essential to Nice-to-Have
➢ Critically analyzing workflows to create new, simplified, standardize & efficient SOPS of all divisions & their offices worldwide, whilst remaining sensitive to their specific needs
➢ Working closely with SAP vendor in English & Cantonese, to ensure clear understanding of BR, for easy & on-time project implementation, without major customization especially for Commodities & Textiles divisions
➢ Creating a library of new Management & Operation Reports for Group CEO & Commodities & Textiles CEO, managers & traders
➢ Coaching the AEG staff for user buy-in by embracing change
➢ Assisting in UAT (User Acceptance Training) & evaluating the results against Blueprint & BR
➢ Helping plan final user training
• Identifying Agri trade route underperformance.
Personal hands on approach helped double Sales & Gross Profit by 8 times by: ➢ Developing new workflow to help cope with the significant increase in business
➢ Re-assigning staff duties
➢ Removing weaknesses in the supply chain e.g. terminating relationship with logistics partner due to poor service
➢ Improving communication & information transparency between vendors, logistic partners, and all levels of AECL staff by introducing centralized email
➢ Increasing operational efficiency resulting in penalty reduction for late documents & shipping charges
➢ Improving payment efficiency to vendors resulting in preferential vendor payment terms
• Coaching new staff of global offices of Agri division - duties included: ➢ Explaining SOP & further understanding of the trade
➢ Developing proactive, forward, analytical & solution orientated thinking to anticipate potential problems & improve working efficiency
ABDOOLALLY EBRAHIM GROUP - 2011
• Providing actionable research results in line with business strategies
• Increasing customer base
• Improving Management & Operation Reports
• Pushing senior management to source alternate operating system for Agri division after finding mistakes in AEG ERP system
• Make senior management consider change & improvement in work practices
2011 - Research Assistant, Abdoolally Ebrahim Group (AEG)
Responsibilities: • Reporting to Group CEO, conducted research required of each of 3 Division CEOs of AEG; Commodities, Textiles & Housewares.
In line with each division business strategy, research consisted of: ➢ New Customer Markets Analysis: o Macro Level - market size, market integrity, market sales prices, potential profit, quality of logistics infrastructure
o Micro Level - potential customers financial strength, market penetration, brand awareness, size of customer base, strength of sales distribution chain
➢ New Product Development Analysis: • Macro Level - market size, market integrity, market purchase prices, potential profit, quality of logistics & communication infrastructure
• Micro Level - Potential vendors financial strength, market reputation, strength of quality control & delivery reliability
• In co-operation with President of Agri Business Unit
➢ Strengthened Management & Operation Reports preparation
➢ Identified errors in AEG ERP system, which resulted in search for alternate operating system specifically for Agri
➢ Initiated change in SOP for Agri
TAHERA LIMITED - 1992-2010
• Transitioned successfully in organization.
• Increased total sales by an average of 20% annually during the period 1992 to 2003
• Increased customer base by 150%
• Increased customer sales and satisfaction
• Created in-house QC system & supervised strict enforcement of product quality standards which resulted in reduction of false compensation claims, concurrently increasing sales & customer satisfaction
• Using awareness, sensitivity & respect of different cultures to help deliver profit.
• Remaining informed of markets to develop strategy for product development & sales
• Thorough knowledge of export-related & banking documentation for Hong Kong & as required by international customers.
2005-2010 - Managing Director, Tahera Limited
Responsibilities: • Enhancing customer relationships
• Improving sourcing & vendor relationships
• Formulating strategy for product development & sales
• Increasing office management efficiency & operations
• Identifying & establishing new revenue streams
1997-2004 - Business Manager, Tahera Limited
Responsibilities: • Increasing Customer Base
• Increasing Sales with existing customers
• Negotiating exclusive purchase arrangements with customers
• Developing in-house quality control & inspection system
• Supervising of newly opened China Representative Office in 2000
• Basic Accounts & day-to-day office management & operations
1994-1996 - Merchandiser, Tahera Limited
Responsibilities: • Product Sourcing
• Product Development
• Product Quality Control
• Diversifying product portfolio carried by Tahera Limited
• Increasing quality supplier base of Tahera Limited
• Developing product ideas
• Enforcing product improvement upon vendors
1992-1994 - Administration Officer, Tahera Limited
Responsibilities: • Computerising Office Documentation System
• Establishing & Monitoring Office Database System of customers & vendors for development into CRM
• Providing Administrative Support to Managing Director in Customer Relations, Supply Chain Management & Trade Finance/Commercial Banking
• Creating effective Document & Sample Dispatch system & database
1988-1992 Bachelor of Arts (Economics), University of Texas at Austin, U.S.A.
1982-1988 G.C.E. A-Levels, South Island School, Hong Kong