Chief HR Officer
Abu Issa Holding
Total years of experience :35 years, 3 Months
The Company is a leading trading organization focusing on retail portfolio and wholesale distribution of products like High end Perfumes, Cosmetics & Fashion Wear.
Highlights:
• Played a pivotal role in the development of Manpower Projection system to project headcount with respect to the expansion plans, turnover rate, trainings and promotions activities.
• Boosted productivity and employee retention scored by developing competent professionals and introducing incentive programs based on their performance.
• Worked in a cross cultural environment representing 26+ nationalities and successfully explored several new markets to attract staff from.
Key Responsibilities:
• Steering HR practices and objectives to provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.
• Chalking out comprehensive training and development programs after careful need and gap analysis, analyzing reasons for deficiency and aiming at improving productivity and building capability among company employees.
• Overseeing all elements critical to the success of the HR function within the organization namely in selection, compensation and benefits management and best practices.
• Envisaging long and short term corporate goals, calibrating associated budgets and focusing on devising strategies to harness the synergy of existing personnel to achieve core business objectives.
• Implementing innovative tools such as staff opinion surveys and HR Audits to measure staff morals and concerns, thereby maintaining a motivated team.
• Administering employee/industrial issues to ascertain adherence to local legislation in interest of the company and employees welfare.
The organization is functioning as an orchestrating body for human development efforts, both public and private to achieve the United Nations Millennium Development Goals.
Highlights:
• Directed all HR activities pertaining to the Health, Education, Volunteerism and Micro Credit Finance Departments.
• Sourced diverse workforce across Pakistan including teachers, health care workers and volunteers as a part of NCHD’s core programs and successfully recruited about 4000+ staff from more than 100 districts.
Key Responsibilities:
• Formulated and advised on HR policies/objectives as well as churned out comprehensive human resources action plans for the company, thus establishing a positive employer-employee relationship and promoting a high level of employee morale.
• Identified, evaluated and resolved human relations, work performance/employee morale related issues to improve the overall work performance of the employees.
• Updated HRIS for maintaining accurate personnel records as well as introduced performance based compensation/benefits programs in harmony with organizational standards.
• Stayed current on all laws and regulations pertaining to human resources for identifying company's legal requirements and accordingly recommending solutions, to ensure smooth functioning of the organization.
Highlights:
• Received “Outstanding Performance” prize for 3 consecutive years. Adjudged winner of Best Support Department and Best Individual Support Award for 2 successive years.
• Successfully built a team from scratch, augmenting productivity/ proficiency of the organization.
• Engineered the set up of HR software “Harmony” to facilitate on line storage and update of personnel data within the outlets.
• Launched several motivational tools for employees like motorcycle leasing facility; McReward, McAdvantage and YES Programs; crew picnics, crew rallies and smile competitions.
• Devised state-of-art Time & Attendance and Payroll processes to interface with HRIS to facilitate electronic transfer of the salary to respective bank accounts.
• Convinced the Labor Department of the advantages of a part time program, thereby succefully converting 50% of staff to part timers within a year, resulting in tremendous cost savings and improved efficiency.
• Established a community friendly image of the company by creating job opportunities for students, housewives, handicapped and retired people.
Key Responsibilities:
• Implemented HR strategies, processes and procedures across all outlets to ensure effective/appropriate recruitment activities, sustain manpower to cope with business growth, as per company goals and targets.
• Designed and reorganized procedures related to payroll, employee discipline and grievances in line with development of an employee-oriented company culture that emphasizes quality, continuous improvement and high performance.
• Proffered tactical support to the organization in selection, salary negotiation/fixation for all departments.
• Ensured appropriate communication at all staff levels, administered Social Security & EOBI plans as per legal requirements.
• Maintained leading edge HR systems and processes to address the effective management of people in relation to staff induction, retention, recognition and compensation programs.
Feb '97 - Dec '97: HR Development Manager- Volvo Pakistan Ltd.
Key Responsibilities:
• Monitored all employee related issues, supervised payroll functions to ensure timely payment of salaries and liaised with the lawyers to ensure all HR operations are within the legal framework. .
• Measured staff performance by evaluating appraisals and analyzing learning gap of personnel in joint efforts with training professionals.
• Established an organizational culture and climate to promote staff competency and commitment to serve customers well.
• Hired a team of about 40 professional who were employed at the company’s Volvo assembly plant in Saudi Arabia.
Apr '95 - Feb '97: Personnel & Training Manager- Pace Ltd.
Highlight:
• Successfully convinced the management to recruit female staff for the post of salesperson and cashier.
Key Responsibilities:
• Identified organizational training and development needs through job analysis, appraisal schemes and regular consultation with business managers to develop new training programs or modify and improve existing programs.
• Planned, developed and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Monitored employee opinion and trainer surveys, assisted with feedback sessions and action plans. Ensured consistency in application and enforcement of policies and procedures.
Concurrently worked as a Visiting Faculty Member (Nov'94 - Mar '03) at Iqra University, Premier College and The International University, Pakistan.
Key Responsibility:
• Imparted lectures on major courses like business policy, human resource management, market research and management to MBA final year students.
Aug '92 - Jun '94: General Manager- KFC, USA.
Highlights:
• Radically augmented the financial bottom-line of the restaurant that was scheduled to shut down by efficiently managing overall HR operations of the organization.
• Achieved set targets through the implementation of extensive training and effective feedback sessions.
• Honored by the management when the restaurant was chosen as an orientation and training store.
• Significantly reduced employee turnover by creating a healthy & respectable work atmosphere.
Apr '88 - Jul '92: Operations Supervisor- Targeted Management Consultant Inc. (TMC).
Highlights:
• Merited promotion from the entry-level rank to the head of the same department with 15 months by charting a phenomenal growth curve.
• Drastically reduced the turn around time of processing claims by empowering respective employees.
• Developed a cooperative team approach among staff resulting in the reduction of employee turnover to half.
Concentration: Consumer Behavior and Advertising
Concentration: Human Resource Management