Field Service Manager - IT Security Audit Consultant
BMB Group
Total years of experience :17 years, 9 Months
* Acted as a security consultant on multimillion ICT projects; studied, advised and helped eliminate any security risk.
* Successfully managed pricing for multimillion budget projects, and successfully achieved the project presentation on scheduled goals.
* Directed scoping, and sizing of multimillion projects, which gave us advantage against competition.
* Developed the Customer Experience department, which yielded in new projects and led to better client trust and satisfaction.
* Reviewed customer feedback and suggested ways to improve the processes, which increase the satisfaction rate to more than 90%.
* Lead and developed the NOC department, which broadened the company’s portfolio and increased sales revenue.
* Managed a portfolio of 20+ products while monitoring the technical team implementation to be at highest standards.
* Implemented multimillion ICT projects in the MENA region, which led to achieving targets and increased company growth.
* Identified and advised the sales department about areas of potential business development at key clients.
* Achieved set KPIs, and introduced a time management software to properly track engineers working hours and effectively manage tasks.
* Conducted meetings, trainings, and presentations to promote our optimal solutions and its differentiation from competitors.
• Managed the relationship and ownership of major projects (Banque du Liban, LAU, MEA, Dar Al-Handasa, KPMJ(KSA)…) to successfully deploy Cisco Unified Communications, Wireless, and Physical Security products
• Conducted customer setup, design, and installation of Cisco appliances
• Conducted advanced configuration in the Unified Communications, Wireless, and Physical Security domains
• Acted as a team leader, and insured synergy and smooth workflow in all projects
• Successfully conducted customer trainings in the Unified Communications, Wireless, and Physical Security domains
• Successfully completed projects in the Gulf region including KSA, Dubai, Jordan
• Developed Project Strategy
• Coordinated with the Project Management team in the development and implementation of project strategies to successfully implement projects
• Contributed to Sales Targets
• Successfully conducted presales meetings in order to promote Cisco products
• Helped in achieving sales targets
• Worked on several wireless projects (Dar Al Handasa, Solidere, MEA, Bellevue
Hospital, LAU University).
• Installed Cisco CUCM, and CME to create an IP telephony network.
• Installed Cisco WLC, WCS, Location Appliance, WLSE, Autonomous and LWAP
Access Points.
• Installing and Configuring Cisco Unified Communication manager(CUCM)
versions: 4.X, 6.X, 7.X
• Installing and configuring Cisco CME
• Integrating PolyCom Cameras with Call Manager
• Installing and Configuring Cisco autonomous APs (root, bridges, repeaters)
• Installing and Configuring Cisco WLC
• Installing and Configuring Cisco MCU (video conferencing) using H323 and
SCCP Protocols
• Install, configure, and operate routed LAN, routed WAN networks
• Configure IP, Ethernet, Serial Interfaces, IP Rip, IGRP, OSPF, EIGRP, VLANs,
Access Lists
• Cisco ACS
• Cisco NAC
• Cisco Identity Service Engine (ISE) integration with wired and wireless devices
Computer software and hardware maintaince, network support and maintaince.
Electronic theoretical training course at the maintenance department of the Lebanese Civil Aviation Airport, Beirut, Lebanon.
In which I was debriefed about the various systems which are used at the airport such as: RADAR, Instrument Landing Systems(ILS), Doppler VHF Omni Directional Range(DVOR), Aeronautical Fixed Telecommunication Network(AFTN) and others.
Training at BEMO Bank, Beirut, Lebanon.
Helped in implementing the security system on Microsoft Windows 2003 Server (MCSE).
In addition to that, many applications were installed on the new devices like; CA antivirus, Microsoft office XP, Windows XP/professional, and all the devices were configured to the main network.
GPA 3.55, High Distinction, on Dean’s list,
16 out 20