IT Support Operation Specialist I
Arasco
Total years of experience :24 years, 10 Months
-Daily monitoring of SQL databases in all environments (Test, Development, Quality and Production). Run query that keeps daily record of Data & Log file size of each databases, DB Last Access and Backup performed, DB owner and permission level of all users.
-Coordinate with IT-System Team for any database backup and restore requirements from Arasco’s backup solution (Networker).
-Liaise with IT-Security Team for any users requiring 3rd layer access to SQL Servers. Submits Network Traffic Flow forms required prior to opening SQL ports in their security appliance (FortiGate).
-Assist IT-System Team in configuring and troubleshooting SCCM, Lync, Skype for Business, AD360 and Enterprise Vault databases.
-Provides database support to Data Center and Cabling (DCC) Team in configuring Manage Engine’s OPM and IT Asset Monitoring Solution. Assist vendor in running TSQL Query as required.
-Assist IT-Application Team in creating SQL tables, query, jobs and stored procedures during Proof Of Concept (POC) stage of Arasco’s New HR Attendance System and Canteen Management System.
-Facilitate cab upgrades to all 160+ HHT devices in all sites of Arasco.
-Carry out deployment updates for RoutePro Back Office Application and Skynax Systems.
-Developed MS Access program in monitoring Task and Project for all teams issued for production use with IT-Operation, IT-Application, IT-Service Desk, IT-PMO and IT-Quality Department.
-Provide advanced MS Excel support to entire IT Team (Pivot, Graph, Formulas, VLOOKUP’s, Macros and VBA if required).
-IT-Basis focal person in deployment, troubleshooting and upgrade of the following Arasco applications LIMS, Brill, M-Tech, Aris, SaS, IMOS and Laserfiche.
Installed and configured Windows 2008 r2 Server, SQL Server and desktop for ADG start up team onsite.
Identify and resolve issues with Primavera and SQL database connection.
Support interfaces from Primavera to other applications.
Manage operating system updates, database backups, patches and configuration changes.
Manage installation and configuration of new hardware and software (MS Office, Outlook, P6 etc.)
Coordinate IT activities & information between ADG Project Director, ADG Planning Engineers and PSA Management.
Verify that each system is in compliance with Company’s standards IT & data security.
Provide day-to-day IT focal point for project support, all technical topics related to IT architecture, IT standards & installation / integration testing of all relevant systems.
Coordinate and supervise PSA’s representatives during IT related activities.
Maintain a comprehensive log of all IT activities, expenditures & report progress to the Project Management Lead.
Develop procedure and program in the recording of daily work progress report on total project man hour, work completion and materials used.
Prepare submission of variation and evidence report to client (SK Engineering).
Complete monthly report on material cost, labor cost, expenses and summation of direct and indirect cost.
Provided IT support to SYC site engineers.
Help reduced number of payroll staff by automating excel procedures that eliminated redundant encoding of employees time worked.
Conduct site inspection and verify installation of actual units (stanchions, lighting, power cables, junction box, etc.)
Interface with ExxonMobil’s Global helpdesk in the completion of all E-requests submitted via their portal.
Monitors all submitted E-request for new LAN ID and renewal, Hardware and Data Access via ExxonMobil’s intranet site.
Provide level one support to the whole Admin and Finance Team in minor PC troubleshooting, SAP R/3-Human Resources and Financial Accounting Modules, Networking and MS office applications.
Assist external IT vendors on updating, managing and troubleshooting existing systems.
Liaise with WGPSN IT in Aberdeen for critical system data protection of local backup drives (NAS) onsite.
Design, update and maintain SharePoint Portal entries for WGPSN Chad using Dreamweaver, Adobe Photoshop and MS SharePoint Designer.
Collate and arrange Monthly Project performance report from all departments to be reviewed by Business Services Manager before final presentation to the client.
Record and prepare minutes of the meeting for bimonthly HSE Safety meeting and weekly Business Services meeting.
Prepares PO for local materials acquisition and coordinate with Subcontract Department for order completion.
Train, coordinate and liaise with Local Admin Assistants in the preparation and submission of all in-country travel arrangements for rotators and visitors. In country arrangements to include submission of Exxon's Travel Request and Approval Module (TRAM), meet and greet, hotel accommodation and campsite accommodation.
Oversee travel request to ensure complete and accurate international booking of all expatriates and rotators with back to back on a 28/28 days rotational shift.
Process, record and update work authorization, work permit and long stay visas for all expatriates.
Approves project daily movement report prior to client submission and monitors daily People On Board report.
Doha, Qatar (2005) - KBR-JGC GTL Project
Selected and deployed in order to oversee the KBR-JGC GTL Project start up in Qatar for IMI. Responsibilities included the procurement; establishment and commissioning of all computer systems for office start up. Additionally designed, maintained then published a comprehensive employee database to include personal and travel document information using Excel and MS Access. As the liaison between IMI corporate HQ in Manila, the provincial Tunis and the project base in Qatar resolved all employee travel and payroll issues.
Chad, Africa (2004) - Esso Exploration and Production Chad Inc.
Maintained six Windows NT 4.0 servers and 126 Windows 2000 / XP clients throughout the remote operating area, additionally maintained Windows 2000 server and 220 clients computers. Supported all IT and communications infrastructure, including local and wide area network capabilities, desktop computing equipment, wireless communication equipment, software applications and voice/telephone equipment. Resolved complex and technical hardware, software and configuration problems, developed web-based applications using active server pages, VBScript and JavaScript against Oracle, SQL Server and Microsoft Access databases. Designed and managed the Information Technology intranet website. Provided first level hardware and software support. Received Quality Excellence Award from IT department.
Chad, Africa (2002)-Esso Exploration and Production Chad Inc.
Responsible for the maintenance and effective use of all project IT systems. Through initiative and innovation, configured a bespoke timesheet tracking system using MS Excel on behalf of IMI. Responsible for the accuracy of all employee timesheets on a weekly and monthly schedule. Travel coordinator for 1700 IMI-TCN employees at all sites supported within Chad. On-site liaison officer for IMI, handled all employee queries concerning time worked, travel and pay.
Facilitated and conducted basic network and email training for company staff.
Provided first level desktop support to end-user community.
Designed and maintained company websites in both English and Japanese versions using JavaScript
Troubleshoot and configured PC / Software installation.
- Assembled, installed, configured computer hardware and peripherals (eg. lan cards, printers, modems).
Administered, implemented and tested Local Area Network (LAN).
- Installed and configured lan cards, setup e-mail accounts for San Tech employees.
- Configured Network Neighborhood Properties. Set TCP/IP protocols for workstations.
Microsoft Certified Professional
