Agency Manager Collections & Recovery
First Abu Dhabi Bank
Total years of experience :17 years, 4 Months
International Recovery Agency management. Skip and Writeoff Portfolio
Handling expat/International skip accounts for multiple products like Credit Cards, Personal and Business loans. (1)Primary function is to help maximize recoveries and minimize losses on Bank’s Skip portfolio. (2) To achieve measurable recoveries targets set forth by the senior management. (3)To manage a portfolio of classified borrowers directly and handling External International Recovery agencies. (4)To identify accounts in the delinquency portfolio which required remedial solution and provide the best possible solution to customer in accordance with policies and procedure of Bank. (5) Negotiate solutions with skipped defaulters that are workable and acceptable to the Bank. It entails, inter alia, assessment of borrower’s operations, financial position, management strengths and cash-flows etc. in case of restructurings. (6) Liaise with the Legal department and External Agencies for police & foreclosure cases. (7) Review assigned portfolio for rationalization, seek approvals for charge-off and follow up on such written off accounts to ensure recoveries there-from. (9) To provide daily, weekly and monthly MIS’s to ensure check on delinquency. Such as, Agency and Collector Performance Review, Quarterly Assessment, Monthly Assessment. Etc. Experience managing customer and external vendors locally and Internationally from Western, European, African to Asian Regions.
Collection Officer Front End
Working currently as Collection Officer, main responsibilities are to work on bucket 1 and 2 and do maximum resolution on card and loan accounts to minimize flow in further buckets. Targeting 86% resolution which comprises of cards and loans portfolio. Follow up through auto dialer and manual calling efforts. Tracing skip and uncontactable customers. Negotiation with customer to regularize or settle the accounts and to propose settlements and EPP’s for approvals.
Recovery Agency Manager (Domestic Collections & Recovery)
(1)Primary function is to help maximize recoveries and minimize losses on Bank’s recovery portfolio. (2) To achieve measurable recoveries targets set forth by the senior management. (3)To manage a portfolio of classified borrowers directly and handling External Recovery agency. (4) Managing recovery effort for different products and managing Collection and Recovery of Domestic Agency for proper, smooth and maximum resolution of loss accounts. (5)To identify accounts in the delinquency portfolio which required remedial solution and provide the best possible solution to customer in accordance with policies and procedure of Mashreq. (6) Negotiate with defaulters solutions that are workable and acceptable to the Bank. It entails, inter alia, assessment of borrower’s operations, financial position, management strengths and cash-flows etc. in case of restructurings. (7) Liaise with the Legal department and External Agencies for police & foreclosure cases. (8) Review assigned portfolio for rationalization, seek approvals for charge-off and follow up on such written off accounts to ensure recoveries there-from. (9) To provide daily, weekly and monthly MIS’s to ensure check on delinquency. Such as, Agency and Collector Performance Review, Call Review. Quarterly Assessment, Monthly Assessment. Etc. Managed well known agencies like Tahseel (HKDC), Al Wasl and Azzite.
Working as a Credit Controller & Receivable Accountant at Finance Department of Bahman Enterprises Group consist of Six different companies in Whole sale and distribution business of House hold, beauty and electronics equipments.
Job responsibilities involved (1) Maintain and manage receivables accounts of BE group (2) Manage and follow up collections and outstanding receivables from customers as per specified credit limits.(3) Achieve monthly collection targets by preparing and evaluating ageing.(4) Regular contact and follow up through phone and paying personal visits to the customer where required to resolve issues related to due outstanding.(5) Coordinate and work closely with sales team to solve customer issues like goods return, discounts, promotions, price differences and rebates.(6) Ensure proper posting of cash and cheques received in the computerized accounting software. (7) Ensure that payment are posted and allocated to appropriate accounts to avoid discrepancies.(8) Apply accounting principles and procedures to analyze financial information, prepare accurate and timely financial reports.(9) Main up to date billing system.(10) Setup and maintain account receivable files and records.(11) Monitoring of customers outstanding, non-payment and delay in payments.(12) Organize a recovery system and initiate collection efforts and provide strategic recommendations to improve department and collections.(13) Generation of Statement of accounts, Credit Notes, provisions and posting of cash and bank vouchers.(14) Build cordial relations with customer.(15) Weekly and monthly visits to customers.(16) Assist Finance Manager in month and year end closings.(17) Reconciliation of Bank statements and prepare income statements.(18) Reporting to Finance Manager.
Job responsibilities involved (1) Maintain the various ledger accounts including reconciliation of district general ledger, revenue accounts, Expenditures and cash balances (2) Preparing Payroll (3) Develop, update and maintain the file management system and other related documents. (4) Maintain Petty Cash (5) Assist in budgets and forecasts of the budget (6) Implement financial policies and procedures (7) Reconcile the general ledger (8) Prepare and reconcile general bank statements (9) Establish and maintain supplier accounts (10) Ensure data is entered into the system (11) Ensure transactions are properly recorded and entered into the computerized accounting system (12) Prepare income statements (13) Prepare balance sheets (14) Assist with the annual audit (15) Maintain financial files and records (16) Prepare and reconcile general bank statements.
•Thorough understanding of all the products and litigation process.
•Proficient in computer software to manage the office work efficiently.
•Retrieving and arranging various documents of the products at the time of initiation of litigation activities.
•Handled lawyers and their staff efficiently and tactfully for the smooth functioning of routine affairs.
•Ensured that litigation cases are handed over to the lawyers in time after retrieval of relevant documents.
•Prepared fortnightly updates of lawyers and the progress of each case on the day of hearing, Update all documents and mails from audit point of view.
•Ensure proper coordination between Legal & Recovery / other shops.
•Processed, arranged & kept record of Lawyer’s Quarterly Evaluation.
•Initiated, managed and monitored the litigation actives of all cases forwarded by any shop.
•Attained all the goals / objectives assigned for overall performance.
•Managed motivated and trained Legal Associates (LAs) for the accomplishment of targets.
•Kept close watch on the expenses incurred on the litigation process through compliance of cash handling process, Ensured Cash Handling Process as per approved manual.
•Assisted in monthly capacity planning process and ensured sufficient resources are available to achieve the desired goals, Self Assessment of the Shop.
•Provided an ongoing feedback for improvement and changes in the products features i.e. target market, terms and conditions etc.
•Review and advising feedback to LAs on all accounts, which are received in litigation.
•Negotiate and deal with the difficult customers / judgment debtors where LAs find it difficult to make any headway.
•Regular visits of Banking Courts to monitor the litigation activities of allocated cases.
•Two yearly updates / revision of Legal Manual and other documents.
•Undertake any special task of legal nature to support the business.
• Actively participated in Launch of DIBPL’s staff finance and supporting different departments including HR and operations.
• Handling 500+ employees processing Staff finance being a part of Credit Initiation department.
• Participated in launches, Trainings & inter departmental communication, analyzed gaps & developed process. Developed a structure for staff finance as per HR policy.
• Credit evaluation and processing of staff finance approvals with due compliance and HR credit policies.
• Credit risk management and monitoring of threats and risks for the staff finance portfolio along with management of complete staff finance portfolio.
• Maintaining and processing of Staff Finance Approvals/Applications received from HR Department.
• Updating Staff Finance/App. Receiving/Stamping MIS.
• Preparation of legal documents for Autos & Housing & getting them stamped.
• Verify the authorization and legal documents.
• Counseling staff about signing Legal documents and to provide related documents for further procedure.
• To communicate & co-ordinate with staff regarding queries and discrepancies if any marked.
• Sending House Finance documents for legal opinion and evaluation of property.
• Review of Housing and Auto Finance documents.
• Retrieval of Auto Finance and Housing Finance documents.
• Coordinate with different Institutions Human Resource departments in order to takeover loan liabilities of newly hired employees from different institutions, also co-ordinates and provide information & document for vice versa.
• Contribute in special targeted assignments - to resolve and rectify problems and implement new ideas on Staff Finance to stream line the product.
• Report to Country Head Credit Initiation Unit.
Staff Loans (HOUSE/AUTO/PERSONAL LOANS)
• Receiving of Loan Approvals/Applications of Staff from HR Dept.
• Updating Staff Loan /App. Receiving/Stamping MIS.
• Preparation of legal documents & getting them stamped by legal.
• To intimate staff about signing Legal documents and to provide related documents for further procedure.
• To communicate & co-ordinate with staff regarding queries and discrepancies if any marked.
• Sending House Loan documents for legal opinion and valuation of property.
• Review of House Loan documents before disbursement with reference to lawyer’s opinion at Stage-I and II.
• Disbursement of House/Autos/Personal Loan.
• Issuing tax certificate, acknowledgments, NOC, LIEN removal, Outstanding Letters.
• Responsible about disbursement/Settlement/partial adjustments.
• Co-ordination with other banks for the employee’s loan relocation
• Responsible for releasing registration & property documents.
• Posting of Data Entry/Multiple Entries
Mortgages Booking Desk (HOME LOANS)
• ISI A/c opening and maintenance for Mortgage Loan.
• Loan boarding on Kapiti
• Termination & cancellation of Loan.
• Preparation of Stage (I & II, II B, Enhancement, Enhancement-II) files.
• Maintaining Daily MIS.
• Updating Daily status Mail & Maintaining MIS of Mortgage Loan
• Handling Queries from Sales / CIU / Cops and customers regarding loan.
• Printing, mailing Customers letters, i.e., Offer Letters, Letters of Acceptance, acknowledgment, Enhancement Letters, Schedules of Payment both manually and automatically updated.
• Preparing Payoff calculations and Repayment adjustment.
• Adjusting Balloon Payment, Partial Payments.
• Preparing Payoff letters and settlement of Pay-Off and termination of Loans.
Personal Loan (PIL) Booking Desk
• Booking of Loans on ALS / Posting of Data Entry
• Daily Maintain the Return MC MIS
• Updating Daily status Mail & Maintaining MIS of PIL Loan
• Review of Loan Booking / DE / ISI
• Respond and Resolve Queries related to Loan Booking
• Respond and Resolve Queries related to Returned MC within turn around time
• Handling Queries from Sales / CIU / Asset ops
• Printing, mailing Customers letters and Update MC mailing records
• Daily Maintain the BTO and PIL booking MIS
• Maintain daily BTO financing MIS
ISI Account Opening Desk (PIL, Auto’s, Mortgage)
• Receiving of Stage (I & II) files.
• Maintaining MIS of Autos/PIL /Mortgage Loan.
• Review of Loan Booking/ DE/ ISI (Incase not self inputted)
• Updating Insurance Expiry Date on System- AMR 690
• Files reviewing according to checklist and marking discrepancy (if any)
• ISI Opening / Closure for Autos/PIL /Mortgage Loan
• Maintaining MIS of Signature Cards
• Customer address change processing and scanning of Address change request.
• Updating address change MIS.
On Hold.
2nd Division