HR and Admin Officer
Vexus Group
Total years of experience :16 years, 2 Months
➢ Recruitment and selection. Liaison with the headhunting firms and other recruitment agencies for posting of job vacancy.
➢ Implementing HR policies and procedures.
➢ Ensure smooth onboarding for new joiners by arranging their employment visa, making relevant employment contracts, completing documentation for visa issuance and disbursement of joining benefits as per policy.
➢ Conduct induction/orientation program for all newly joined employees as per the standards.
➢ Maintain record of employee benefits, e.g. annual air tickets, leave balance and others.
➢ Keep track of all processes related to employee services termination including exit checklist formulation, visa cancellation and preparation of final settlements.
➢ Preparation of Human Resources and admin budget.
➢ Maintain up-to-date and complete employee information.
➢ Generating letters (such as salary certificates, NOC, STL, confirmation of probation etc.)
➢ Receive employee complaints, suggestions and queries and make sure they have been handled properly.
➢ Liaison with medical insurance company for insurance cases processing as and when required.
➢ Prepare monthly payroll before the deadline.
➢ Maintain the accurate record of allowances and deductions.
➢ Maintain attendance and leave record of all employees according to the standard.
➢ Requesting for new service, upgrading new services, contract renewal, payments for different government services, trade license and establishment card renewal.
➢ Supervise drivers, assign them duty, make log of their attendance and leave and overtime.
➢ Keep track of all company cars registration and insurance renewal and upgrade well before time according to the procedure.
➢ Working on Facts ERP system.
Production Executive
Reporting to the Head of Production, I was responsible for
• Prepare client quotations using the VD system.
• Prepare supplier LPO’s and payment receivables.
• Documentations for hiring Freelancers.
• Handling ATL (above the line) and BTL (below the line) jobs.
• Organizing, Planning for upcoming Photo shoots, still photo shoots, TVC’S.
• Preparing cost / budgetary sheets for each project
• Assisting the Studio department as a Studio Co-ordinator.
Handled Clients
• DEWA (Dubai Electricity & Water Authority)
• Agthia Group (Al Ain Water, Alpin, CapriSun, Grand Mills)
• Pure Gold Jewellers
• Shoe Mart
• Shoe Express
• ADNOC
• G & Co Real Estate
• Tahkeem - Sharjah International Commercial Arbitration Centre
• Iconic
• Aster Medical
• Splash
• Dubai Supreme Council
• Suqia (UAE Water Aid)
Reporting to the Group HR Director, I was responsible for:
• Handling pre and post recruitment process duties.
• Maintaining the entire employee files both hard & soft copies.
• Conducting reference check calls for the new joining employees.
• Conducting exit interviews for the resigned staff.
• Coordinating with the PRO for visa processing.
• Maintains employee information by entering & updating employment & status-change data.
• Provides payroll information by collecting time and attendance records.
• Submits employee data reports by assembling, preparing, and analyzing data.
• Provides secretarial support by entering, formatting, and printing information; organizing work; replying messages.
• Researching the web sites to locate potential job candidates, scanning resumes, scheduling interviews.
Reporting to the Chairman of the Group, I was responsible:
• Devising and maintaining office systems, including data management and filing.
• Arranging travel, visas and accommodation and occasionally travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.
• Screening phone calls, enquiries and requests, and handling them when appropriate.
• Organizing and maintaining diaries and making appointments.
• Dealing with incoming email, faxes and post, often corresponding on behalf of the Chairman.
• Taking dictation and minutes.
• Producing documents, briefing papers, reports and presentations.
• Organizing and attending meetings.
• Liaising with clients, suppliers and other staff.
Air Miles September 2008 to October 2012
Presently working with one of the leading Loyalty Programme Company Middle East as
Customer Service /Division Secretary / Programme Coordinator
The main purpose of the role was to manage a customer base providing loyalty programme services to contribute to the achievement of an optimal professional and efficient customer service and expand the Products across the Middle East markets.
KEY RESPONSIBILITIES: • • Taking notes and dictations for drafting the correspondence at a meeting.
• Scheduling meetings - Venue bookings, follow up for attendance, etc
• Arranging travel and accommodation.
• Helping the marketing team in organising office activities and events.
• Answering calls, greeting visitors.
• Stock management - office supplies, stationery.
• Payroll activities.
• Routing incoming and outgoing mails and couriers.
• Responsible for the voucher dispatch. \{Courier and Pickup\}.
• Working on the Loyalty Systems of the different countries.
• Assisting the Customer Service Executives handling inbound calls when there is a high call flow/ (during mailing period).
• Out bound calling
• Backup for the Card Production Department - printing of cards & dispatch of the same.
• Handling walk-in redemptions, cancellation of redemptions, delay in delivery of rewards, faulty rewards, redemption of travel, etc.
• Personal Secretary to the International Business Director.
• Loyalty Leaders Training programme coordination for the year 2011-12.
Faisal Jassim Trading Co. LLC Dubai, U.A.E. May 2008 to August 2008
Division Secretary
KEY RESPONSIBILITIES: • Schedule appointments on behalf of the Division Manager, provide information to callers, take dictation, compose and type correspondences, read and route incoming mail, and perform other administrative tasks as and when required.
• Draft letters and official correspondences to the concerned parties.
• Answer telephone and give information to callers or routes calls to appropriate personnel and places outgoing calls.
• Compile and type reports using ERP or other software.
• Record minutes of meetings & make Delivery Notes for the Delivery of goods in ORION.
• Receive clients' queries and explanations, if any, on behalf of the Division Manager
• Communicate to the Division Manager any problems encountered in the performance of the Division & prepare the stages report of all the Engineers submitted to the DM.
• Perform any other duty as requested by the Division Manager & the Engineers
• Follow-up payments and ensure timely collection of payments.
• Prepare Weekly & Monthly Production Report of the workshop for the Division Manager.
Invest Mantra Financial Services Pvt. Ltd. Mumbai, India June 2007 to October 2007
Tele Marketing Executive
KEY RESPONSIBILITIES: • Telemarketing
• Updating the clients about the upcoming funds of the different Mutual Fund companies.
• Sending fund forms through couriers.
• Fixing appointments for the client relation executive.
• Answering the different queries of the clients regarding the different funds on telephone.
➢ Bachelor of Commerce (B.Com.) in Accounting from Goa University, Goa, INDIA in 2007.
➢ Higher Secondary at Goa Board of Secondary Education, Goa, INDIA in 2004.
➢ Secondary at Goa Board of Secondary Education, Goa, INDIA in 2002.