Operations assistant
IOM (International Organization for Migration)
Total years of experience :12 years, 6 Months
Organize transportation of IOM migrants/refugees by implementing appropriate operational procedures.
Make booking arrangements with carriers (airlines), including preparation and distribution of passenger manifest.
Coordinated with offices responsible for transit, reception and post-arrival assistance.
Ensure timely notification of internal and external partners concerning relevant bookings, routing, cancellations, special passenger requirements.
Prepare and distribute passenger travel documents and tickets.
Escort refugees during travel to other countries (UK, USA, Europe).
Arranging visas and all related documents related to travel in coordination with different embassies.
Interact directly with clients and Travel Agents, establishing great deals and obtaining new contracts. Highly improved my communication skills, and having to secure contracts has developed my negotiation skills.
As a tour consultant I help individual travelers and groups to design and organize travel plans and make all reservations needed.
I was responsible for handling inbound and outbound calls, providing customers with excellent customer service
