IT Service and Support Analyst
Addax Petroleum
مجموع سنوات الخبرة :5 years, 5 أشهر
-Served as the immediate contact between the I.T department and Users by receiving all requests/ problems and assigning them to appropriate Engineers and Administrators in the form of tickets.
- Rendered Level 1 and 2 Service support to over 500 staffs both onshore and offshore (remotely for users offshore using remote applications)
- Supported business applications to all users as well as Video and Teleconference meetings. Also reported all weekly incidences and escalated issues at Level 3 support Administrators to the IT supervisor
- Analyzed all IT faults and assisted end users with configuration settings, remote logins, User Administration, etc; I also carried IT induction for new joiners employees
- Followed up with all IT requests to ensure the services are delivered in time and customer satisfaction with the resolutions put in place.
-Monitored print performance and status of all the main network printers and those of respective Executive Administrators using papercut software
- Carried out IT inductions/onboarding of new Employees
Worked alongside a team of 4 IT Administrators in managing AIN’s core IT Assets
Assist end-users with configuration settings, remote logins, User Administration, etc.
Organize training sessions on an occasional basis to educate end-users on basic security measures and new technological trends.
Drafted network designs according to the client's specifications which are then submitted to the head of Engineering before implementation at the client base.
Made recommendations for new equipment to purchase per System upgrades
Carried out Technical Administrative duties as assigned by IT Manager
Coordinate a pole of technicians during IT installations or fieldwork at client sites
Ensured installation works are carried out in time and according to the client’s needs and standards
Installation and configuration of office management software, printers and other equipment
Troubleshooting and repairing a variety of computer and Network issues
Configured Routers, servers and workstations for remote access and telnet
Designed MS PowerPoint to demonstrate Analysis, project proposals, Risk, etc.
Managed Company Security systems including CCTV Cameras, Access locks and Firewalls
Proposed and implemented security measures to computers and IT equipment
Ensured connectivity on each user’s system for email communication and related company applications
I managed Users and Group accounts rights on shared folders
Checked security by following procedures; monitoring logbook, Logins and Remote Access
Receiving and sending mails. Taking and returning phone calls
Answer and direct phone calls or messages to the appropriate authorities
General documentation, cold calling and front desk assistance
Welcome visitors by greeting them, in person or on the telephone
Attend meetings and keep track of records
Type, Design and print documents, letterheads etc.
Render Administrative assistance as maybe assigned by Management Authorities
Cisco Certified Network Associate Attestation of Training.
A certificate issued at the end of a two years course in High school which permits you go into the university and other professional institutions
A certificate issued at the end of a five years study in secondary school and that permits you into high school education
