Erleonor Borhillo

Data Entry Encoder at MAF Carrefour Hypermarket

• United Arab Emirates - Dubai
• My current job since December 2006

 Responsible for entering various data formats into the computer system of the company.
 Answering the phone, faxing, compiling and sorting maintaning and organizing the paper and electronic documents, storing them properly for future reference and audit purpose.
 Preparing the Customer Home Deliveries, supplier local and imports orders.
 Performing other general administrative duties as requested by senior managers.
 Provide excellent customer service with full information in any aspects concerning their requirements.
 Responsibilities include answering the telephone calls, attending customer problems and complaints in an efficient and expedient manner, promptly addressing customer inquiries and placing follow-up to customer.
 In charge of issuing refunds and exchange of items as well as preparing tender reports and daily store evaluation
 Regularly communicates with all department head, section managers and staffs to ensure the efficient knowledge of current promotional items.
 Knowledge of all company product, policies and procedure. Work as an individual in teams setting, to provide excellent customer service to our internal and external customers.
 Maintain good image of the store by providing excellent customer services