Ahmed Khaled Marey

• Answering phone calls from customers professionally and responding to customer inquiries and
complaints.
• Handling customer complaints regarding product sales.
• Providing customers with the organizations service and product information.
• Identifying, escalating priority issues, and reporting to the high-level management
• Recording details of comments, inquiries, complaints, and actions taken.
• communicating and coordinating with internal departments.
• Being Call Center Agent in Galadari Food & Beverage Division I am part of home delivery
department in the company that means my duties extend to Ensure that our menu is updated on
all home delivery applications and includes exclusive and temporary offers, products, and prices
also Providing support to our branches and guiding employees to keep them fully informed of the
offers and latest products and how to serve them in home delivery orders.
• Collect sales data for delivery branches, analyse it, find out the reasons for the up and down in
sales in a select period, and report it to my direct manager with action plan and solutions.

• Maintained exemplary 5-star hygiene and cleanliness standards.
• Enhanced operational efficiency through the implementation of innovative Standard Operating
Procedures (SOPs).
• Achieve and exceed assigned sales targets.
• Innovated operational procedures.

• Greeting clients and serving them with the highest hospitality to make sure they will visit us again.
• Implemented time-saving service hacks.
• Expert on menu upselling techniques.