Assistant Director of BD
Safir Hotel & Residences Kuwait
مجموع سنوات الخبرة :13 years, 4 أشهر
1. Approaching potential companies with aim of winning new business and maintaining good relationship with guests .
2.maintain and develop relationships with existing companies in person & via E-mails .
3.Nogotiating the terms of an agreement & closing sales deal .
4. Gathering market & companies infornation and analysing local market trends and compititors activities.
5.challenging any objection with a view of getting new companies to he property .
6. Making accurate and rapid sales cost caculations and providing
companies and guest quotation .
7.Attending sales events as required.
8.Prepate company, event contracts .
9.produce accurate sales reports.
10.Attend dialy and weekly sales team meetings
1. Incharge for events, meeting and social events in the Event booking center .
2. Meeting guests and answering their concerns and questions.
3. Offering and nogotiate event rates and packages with companies and guests .
4.preparing reports and attending events to make sure that the gues is satisfied .
Jan 2011 - Oct2013 Safir Hotel&Residences Kuwait Kuwait, Fintas
Title: Guest Relation Officer/supervisor Department: front office
Job Description: - Coordinate and supervise all activities for guests
- Assist with check-ins / check-outs of clients
- Greet Guests upon arrival
- Assist staff with language and culture
- Assist all departments in being receptive to the needs of guests
-Assist in any other duties when required by the Front Office Manager
-Assist with translations (information: guest directory; menus etc.) as required
- Provide feedback from Guests to Front Office Manager for action.
- Handling VIP guests and assist them to ensure that they are having a comfortable stay in the hotel
OTHER SKILLS AND ADDITIONAL INFORMATION
While at university I've developed number of skills
- Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems
- Leadership skills while joining BPO course which required me to communicate accurate information to course members
- Computer skills while having the ICDL course which enhanced my computer knowledge to increase my career prospect
- My experience in college helped me to develop my financial and accounting skills as well as general business awareness.
- Determination to get things done by looking for better ways of doing things.
- Understanding commercial realities effecting the organization.
Acheivements :
1- in 18 months i have been rewarded as ( Employee of the month) two times.
2- First employee to sell the highest suite category in the hotel since the opening.( Safir Suite upseller)
3 -Highiest average rate achiever in the front office.
4- Being shift in charge in the front office as i can handle situations plus having the ability of controlling the shift .
Name of school and college Dates attended Subjects/courses taken and qualifications obtained - Faculty of commerce Ain Shams University
Ain Shams University - Onisa Bent Khobayb secondary school - Kuwait May 2009