Esraa magdy mohmmed Syam, Freelance translator

Esraa magdy mohmmed Syam

Freelance translator

Freelance

Lieu
Arabie Saoudite
Éducation
Baccalauréat, ARCHAEOLOGY
Expérience
12 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :12 years, 6 Mois

Freelance translator à Freelance
  • Je travaille ici depuis janvier 2017

Freelance translator .. hired to translate any content

Project coordinator à Safe systems
  • mars 2016 à décembre 2016

I used to work as a project coordinator and a secretary to the manager
Handling a main project with NCR
Having the experience in secretary stuff like doing a formal letters and contracts and translating them

Team leader à Vodafone UK
  • Egypte - Le Caire
  • mars 2014 à janvier 2016

I start working in Vodafone after leaving AT&T and it wasn't easy to gain the English customer satisfaction but after 9 months of hard work I got promoted to team manager

Customer service representative à AT&T American company for
  • septembre 2011 à février 2014

Started as a customer serivce to an American company based in the states and got promoted to SME who can help the team to improve there skills and teaching them how to gain customer satisfaction
But I had to leave as the company relocated in the states and I wasn't able to relocate with it

Éducation

Baccalauréat, ARCHAEOLOGY
  • à CAIRO UNIVERSITY
  • septembre 2011

Specialties & Skills

Technical Issues
Team Spirit
Customer Service
COMPUTER SKILLS
CUSTOMER SERVICE
LANGUAGES
MICROSOFT EXCEL
MICROSOFT OFFICE
MICROSOFT POWERPOINT
MICROSOFT WORD

Langues

Arabe
Expert
Anglais
Expert
Français
Débutant

Formation et Diplômes

-Part of the ITI scholarship for the BPO Industry (Certificat)
Date de la formation:
October 2008
Valide jusqu'à:
May 2011
CERTIFICATE IN GENERAL ENGLISH (Formation)
Institut de formation:
From British Council
CERTIFICATE IN GENERAL ENGLISH (Formation)
Institut de formation:
Berlitz

Loisirs

  • Volunteer work
    1. Tour Guide at The Egyptian Museum (CAIRO, EGYPT) 2. Training at Alexandria library