Receptionist
Dc-aviation Alfuttaim
Total years of experience :16 years, 2 Months
DUTIES AND RESPONSIBILITIES:
• Answering and transferring calls and e-mails to ensure that queries that come through the reception have been addressed adequately.
• During events ensuring floral arrangements and venue setup is flawless the theme of the event is noticeable to all.
• Making orders for refreshments and snacks for VVIP flights and meetings.
• Receiving VVIP Guests.
• Maintain electronic and hard copy filing system
• Monitoring of FBO pantry and machines in general and serving the VVIP guests with coffee and refreshments as they require.
• Ensure that paperwork in the reception is in order and that VVIP meeting room and FBO Lounges are tidy and well attended to at all times ready for use when we have new arrivals or departures.
• Ensuring that the meeting venue is well organised and required stationary and other equipment are in order.
• Managing client’s relationships/customer care.
• Am well versed with good written and verbal communication
• Maintain always a professional attitude at work.
• Maintain a professional decorum and atmosphere in and around the reception.
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CUSTOMER SERVICE (Serco accommodation)
• Receiving guests in the building.
• Maintain visitors and contractors log books.
• Creating of job cards for maintenance purposes and sending them to the team concerned.
• Receiving mails and redistributing them to the relevant departments and individuals.
• Replying to official emails within and from clients and other business associates.
• Provision of information as required of me by the business to the general public regarding the company.
Inbound and outbound call
(Customer advisor in account opening and loan advance)
• Advising customers on what account to use / open depending on the purpose as to why they need the account.
• Advising customers on what loan, amount and the interest rates at that particular time.
• Offering customer different services and assistance when depositing or withdrawing funds form their accounts.
• Products promotions
• creating product awareness
• Customer relation and front office administration
• Participating in company sponsored meetings to review the firms sales performance, product, development, sale goals and profitability
• Approach potential new clients and present the benefits and use of the products.
• Consult with clients to resolve any problems after a sale and provide outgoing support
• Help collect delinquent accounts.
• Customer retention.
• Ensuring all job orders are attended to.
• Prepare sales projections figures for the coming year
Certificate in banking and finance Subjects done : Elements of banking.- pass Economics:pass Business communication:credit Business calculations: credit Accounting: pass Marketing and customer service: pass Foreign exchange and international trade: pass Introduction to law relating to banking and finance: pass