Customer Service Agent
AL FILAHI CASH
Total years of experience :4 years, 10 Months
Detecting clients' needs and proposing financing solutions
Promote and sell bancassurance products and services to individuals
Advise clients in terms of investments and investments by directing them if necessary to other interlocutors within the bank
Manage and develop a portfolio of individual clients
Monitor the evolution of the client
Identify financial risks (tax fraud, money laundering, etc.)
Negotiate financial conditions and put in place guarantees
Instructs credit applications and assesses risks
Prospecting new customers
Carrying out certain back office operations
Monitor regulatory, legal and tax developments specific to the banking sector
Update commercial files
Edition (print) the statements, Follows up the customers debtor (phone, fax, email), management of customer accounts (debtor accounts), seizure, lettering of the accounts to settle (adjust), occupied the counter for taken the regulations (payments) of the invoices of transport and transit.
Accounts Payable- Uploading and posting all payable files.
Prepare weekly cash balance reports and financial statement for six properties.
Reconciliation of vendor accounts to ensure accuracy.
Bank reconciliations.
Prepare monthly recurring ledger entries.
Work on various projects per owner requests.
Processes payments and documents such as invoices, journal vouchers, employee
reimbursements, and statements.
Calculates rates paid for purchases and all price extensions.
Verifies items billed against items ordered and received and reconciles differences
through follow-up with the vendor and/or other employees.
Enters, updates, and/or retrieves accounting data from automated systems.
Posts financial data to appropriate accounts in an automated accounting system,
according to instructions.
Reviews on-line transactions for changes and accuracy and corrects errors.
Retrieves system reports.
Assigns codes to data.
Disburses funds using manual/local warrants or petty cash and makes change
according to specific instructions.
Endorses warrants or money orders, prepares account deposit ticket, and deposits
money as directed.
Files and/or removes records and reports.
Operates standard office equipment.
Performs related work as assigned.
Making appointments with people by Their numbers phones
Doing advertisement for languages center and computer
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Provide assistance for customers with special billing requests.
Calculate and quote charges for services such as long-distance connections.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Perform clerical duties such as typing, proofreading, and sorting mail.
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
Interrupt busy lines if an emergency warrants.
Provide relay service for hearing-impaired users.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Promote company products, services, and savings plans when appropriate.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Update directory information.
Keep records of calls placed and received, and of related toll charges.
العمل على فواتير الشركات ـ فواتير البيع والشراء وفواتير الكهرباء والماء وفواتير التأمين ـ عند اكمال الفواتير اقوم بمحاسبة تحليلية لمعرفة هل الشركة حققت ارباحا ام لا
Prepare monthly working statements for owners.
Prepare bank reconciliation for 2 accounts
Prepare monthly journal entries
Process full A/P and A/R cycle
Work on various projects
Analyze monthly sales for variations
Examine statements to ensure accuracy
Ensure that statements and records comply with laws and regulations
Compute taxes owed, prepare tax returns, ensure prompt payment
Inspect account books and accounting systems to keep up to date
Organize and maintain financial records
Improve businesses efficiency where money is concerned
Make best-practices recommendations to management
Suggest ways to reduce costs, enhance revenues and improve profits
Provide auditing services for businesses and individuals
حصلت على فرصة تدريب باحدى البنوك وكان عملي هو المساعدة في المحاسبة والتعرف على كيفية فتح حساب بنكي
I got a chance to train in one of the banks and the practical is to assist in accounting and learn how to open a bank account
Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Provides information by answering questions and requests.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
كنت اتعلم بدوام جزئي وكان لدينا دورتين في السنة حصلت على معدلات جيدة في الإعلاميات والمحاسبة التحليلية وعموما حصلت على معدلات عامة بتقدير جيد جداً i was learn in a part-time and we had two sessions in the year I got good rates in the IT, accounting, analytical and generally got the rates generally very good grade
