Information Security Compliance Project Manager
Fawry for Banking & Payment Technology Services
Total years of experience :12 years, 6 Months
- Audit change management requests and plans against Policies and procedures
- Drive decisions, escalations, and conflict resolution with neutral, approachable, data-driven communications
- Create relevant project support documents to share with teams that will support new configuration or hardware
- Identify process improvement areas, propose solution, carry through to roll-out in order to be compatible with PCI requirements
- Manage the day-to-day aspects of the project and its scope, including conflicting priorities and business interests
- Ensure the viability of all change process and guideline verification security systems with the goal of minimal business disruptions, as the result of failed or improperly configured or installed systems.
- Participate in project Plan to advise the security system needs including operations and program support by active collaboration, feedback, and support
- Manage compliance certifications like PCI, SOC2 and other periodic audits
- Providing myFawry customers with a great experience through a customized communication, and relationship. To manage their assigned accounts, addressing their issues proactively, maintaining personalized and increasing revenue
- Providing guidance in areas of professional matters as requested or needed
- Create a smooth communication channel with different departments to deliver myfawry new tasks on time
- Create reports and open investigations in any suspicious Configurations or System Misbehavior
- Working on Process planning and improvement
- Ensuring Change management process, compatibility of Technical flow and Product business
- Applying Configurations in myFawry product
- Ensuring Operations, Marketing, Call Center and Technical staff are aligned with enhancements and new services
- Providing UAT for myFawry portal, Components and creating Test cases document
- Ensuring Escalations Management applied as necessary with customers and colleagues
- Efficient case handling within the Support Teams, ensuring all objectives are met
- Testing new myFawry releases and confirm their functionalities
- Schedule meetings with related stakeholders to ensure flow of process
- Create project plans, establish timelines
- Report projects progress and provide regular updates to upper management
- Preparing presentations, status updates and Overlooks the project plan and follows up on delayed activities
- May act as liaison between districts and contractors involved in project implementation
- Negotiate delivery dates working with stakeholders and maintain communication during the delivery stages
- Work with different departments to ensure that project objectives are achieved within established time frames
- Assures that all contracted work is satisfactorily completed according to specifications
- Work with internal functional teams in order to gather and document requirements
- Ensure that relevant documentation is completed correctly and provide general administrative oversight for projects
- Ensure that the execution of tasks comply with relevant departmental processes
- Work with stakeholders to identify and manage conflicting tasks and adjust priorities
- Follow up on on-going Projects
- Make periodically reports to evaluate New projects
CCR):
•Handling Customer Requests related to all product line.
•Handling customer requests by transferring the requests to the related engineer according to TAC workflow and regulations.
•Accepting Customer's Request, Responding within the SLA & making regular survey for all the customers on daily basis.
•Generating reports to measure the KPI & quality for all TAC Product Lines.
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courses: General Secondary Certificate (Thanaweya Amma) – Section: Sciences.