Operations Manager/ Project Manager
Sama Aviation
Total years of experience :6 years, 10 Months
• Established the entire Operations Control Certre (OCC).
• Administered day-to-day operations of the airline, monitored flights to ensure that they are running on time and maintained fleet and personnel schedules to ensure all aircraft are adequately staffed.
• Liaised with lessors, Maintenance, Commercial departments to establish accurate fleet planning and maximize the usage of each aircraft.
• Coordinated with Operators, Airport Authorities and Handling Agents.
• Managing entire life-cycle of projects by controlling project scope, meeting established time-lines/ expense budgets and quality standards.
• Determined project objectives, budget, personnel, resources, equipment and tools needed to complete the project, communicating the same to the management for review and approval.
• Establishing milestones, monitoring adherence to the same, identifying/ resolving project issues such as allocation of resources or change in contractual specifications.
• Utilizing defined project processes to manage quality, risks, changes, issues and financial implications, escalating issues impacting project performance/timetable.
• Assisting the recruitment team and performing full spectrum of campus recruitment activities such as screening resumes, conducting interviews, proposing salary offers, negotiating and coordinating with appointed candidates for induction training.
• Conducting regular HR reviews with departmental heads of groups to the assess recruitment needs and advocating suitable candidates for technical positions.
• Designing/ implementing training programs for trainees in the all department. Administering counseling, goal setting, performance feedback and career planning activities.
• Reviewing performance and skill set of the team, providing recommendations to the management on areas of improvements/ training.
Position: OCC Manager / Sales Manager
Company: HeavyLift International Airlines / Sharjah, UAE
Period: February 2009 - August 2011
Key Responsibilities: • Administered day-to-day operations of the airline, monitored flights to ensure that they are running on time and maintained personnel schedules to ensure all aircraft are adequately staffed.
• Resolved operational issues affecting the regular scheduled operations, and evaluated overall operation impact of delays and/or cancellations.
• Liaised with Maintenance, Commercial departments to establish accurate fleet planning and maximize the usage of each aircraft.
• Provide assistance to OCC personnel during regular and irregular daily operations and communicated with flight crew to resolve any differences regarding schedule and route assignments.
• Monitored monthly crew schedules and monitored biweekly payroll information for crew.
• Arrangements for crew training.
• Liaised with Civil Aviation Authority for crew's licenses issuance.
• Evaluated issues on potential impact on flights and relay information to operations department, supporting agencies, marketing department, director of operations, ATC and management as required.
• Liaised closely with air traffic control and other organizations which provide services within an airport and communicated with airport authorities to ensure the smooth operations of airline.
• Retained the shift log for recording key data of all assigned flights/ missions and coordinated with necessary agencies to initiate/implement and follow up the required changes.
• Tallied data for every change in load and printed aircraft specific load sheets, handled and forwarded flight operations event reports and point of concern reports.
• Analyzed and recommended the most efficient transportation options to optimize the use of resources in meeting customer's requirements.
• Provided excellent customer service to enhance business expansion, executed PRO responsibilities and office/ paper work.
• Assisted the management staff, conducted pre-shift meeting, follow up with company policies/procedures and participated in annual employee evaluations.
• Liaised with clients to identify requirements and source suitable, competitive aircraft solutions.
• Communication with suppliers at all times to ensure clients' requirements are met.
• Maintained and developed relationships with both key clients and new business leads to maximize business opportunities.
• Responsible for liaison between airlines to find suitable solutions for the demand at short notice across various times zones and cultures.
• Ensure that all operational aspects are relayed between the airlines to ensure on time operation.
• Keep up to date on latest aircraft availability and airport and control authority procedures.
• Ensure all contracting agreements are accurate and legally compliant
• Acted as the key contact with agreed list of clients to ensure agreed service is delivered.
• Ensured all invoices are prepared accurately to reflect contracted Guarantee.
• Responsible to chief pilot for compliance of operational requirement, ensured highest degree of efficiency, discipline at workplace and smooth running of flight operation.
• Liaised with other operations personnel including flight dispatchers, flight coordinators and ramp assistants to ensure on time departures of flights.
• Managed all the operational procedures and ensured all flight operations personnel including flight coordinators, flight and ground dispatchers comply with the company standards and policies.
• Coordinated with client for relaying messages, changes in flight schedule and urgent request (special flight) to facilitate flight planner in complying with the request.
• Monitored monthly crew schedules and monitored biweekly payroll information for crew.
• Arrangements for crew training.
• Liaised with GCAA for crew’s licenses issuance.
• Implemented all the SOP’s for the flight/ground operations department and coordinated with the maintenance department regarding the fleet service ability for smooth functioning.
• Coordinated with commercial and sales departments for achieving the sales targets, ensured up to date operational manuals and provided the report regarding any pertinent information to the head of operations.
• Maintained and ensured administrative and training records/files of all flight operations staff are updated as per company procedures.
• Ensured computer hardware/software and workstations are in proper condition and functioning properly and also the stationery items are sufficient and available at all times.
• Monitored, recommended and kept a record of personnel’s annual leave, medical leave, compassionate leave and other administrative related for each section.
Position: Flight Operations Officer/ Dispatcher
Company: Dolphin Air / Dubai, UAE
Period: October 2005 to August 2006
Key Responsibilities: • Responsible for the economics, operational control and passenger service requirements for daily flight operations.
• Reviewed and evaluated weather information to determine potential flight safety hazards and selected the preferred and most economical route of flight.
• Calculated the amount of fuel required, distance of flight, maintenance limitations, weather conditions and other factors affecting safety of flight using company and Civil Aviation established guidelines.
• Prepared flight plans with information including maximum allowable takeoff and landing weights, weather reports, field conditions, NOTAMs and other information required for the safe completion of the flight.
• Regulated, controlled and terminated aircraft flights in accordance with company and governmental regulations and policies to ensure safety.
• Monitored weather conditions, aircraft position reports, aeronautical navigation charts and aircraft radio calls to evaluate the progress and safety of the flight.
• Ensured that all safety procedures are followed and immediately reported any discrepancies in flight handling process.
• Tallied data for every change in load and printed aircraft specific load sheets with graphic plotters before certifying weight and balance of aircraft.
• High School from Modern Technical Center - Beirut 2001-2002