Cluster Head
Godrej Nature's Basket Ltd
Total years of experience :22 years, 5 Months
MIS, Inventory and People Management.
Ensuring positive EBITDA of the store and driving the store to break even.
Understanding the fundamentals and concept of Modern Retail both at the front end retail and at the back end Management level.
Implementation of new process and ensuring a process oriented store as per the standard operating procedures of the company.
Merchandising, change in store layout and allocation of space to products as per their sales, margins and category mix.
Stock replenishment and optimization of new products and categories as required by customers.
Increasing Sales per sq feet optimal usage of the trading space available.
Adhering to the statutory compliances and ensuring all stores are complied with.
Running the stores with the approved budget.
Controlling OT and other expenses by optimizing the budgeted manpower within the cluster stores.
Tracking store expenses and authorizing the vouchers.
Tracking break down of equipment store wise and ensuring timely rectification by vendors.
Controlling shrinkage thru stringent process and ensuring discipline in recording expiry, damage & wastage for my cluster.
Follow EDLC (Every Day Low Cost) approach at the stores by optimizing use of sur charges like Electricity, Carry Bags, Stationary, damages and other store consumables.
Ensuring high focus of customer service through on time home delivery, Happy to assist and polite attitude of staff, queue busting and fulfilling customer requests.
Handling VVIP one time customers and elite regular customers.
Analyzing the de-growing category and focusing on the KRA of the year and finding measures of reducing costs and increasing profit for the company.
Making the work place enjoyable but with Professional Environment to effectively reduce Attrition.
Resolving employee’s grievances.
Providing training to new joinees and regular knowledge sharing with peers and subordinates.
Developing and training Store Managers/Supervisor on operational process.
Providing regular training to Cashier/Csa/Tele-caller on Loyalty/Cashiering/Customer centricity, soft skills, grooming, etc.
Conducting regular meetings with store Managers and keeping everyone updated via mail/con-call/other medium.
Shortlisting Food Specialist, Store Supervisor and recruiting Cashiers, CSA. Tele caller, etc.
Ensuring stores comply as per audit guidelines and score 95% and above.
Handling customer complaint and pacifying the customer with proper solution.
Ensuring timely recovery of credit sales and monitoring the same.
Work closely with different departments within the organization.
Ensuring maximum filtrate by liaising with the category team.
Managing the events like celebrity Demo’s/ special hamper/ bulk hamper orders/Exhibitions and meeting the delivery dead line agreed with the customer.
Ensuring all stores adhere to the expiry confirmation SOP.
Proper execution of promos and monthly event throughout the store.
Handling online business and ensuring 100% DIF and DOT.
Conduct store audit on regular basis and report the same to operation head with problem/Solution and action plan required
Handling Day to Day activity of the store.
Manpower handling
Achieving Sales Target
Merchandising
Maintaining the hygiene level
Training Staff
Handling legal issues
looking after Purchase Requisition
Controlling pilferage
Reducing Expiry damage
Maintaining & Increasing the Average bill value
Inventory Control
Stock refilling & Maintaining FIFO
Visual Merchandising
Setting of SOP & Implementing the same.
Motivating the staff by different source
Doing Audit
Handling Day to Day activity of the store.
Manpower handling
Achieving Sales Target
Merchandising
Maintaining the hygiene level
Training Staff
Handling legal issues
looking after Purchase Requisition
Controlling pilferage
Reducing Expiry damage
Maintaining & Increasing the Average bill value
Inventory Control
Stock refilling & Maintaining FIFO
Visual Merchandising
Setting of SOP & Implementing the same.
Motivating the staff by different source
Doing Audit
Handling Day to Day activity of the store.
Manpower handling
Achieving Sales Target
Merchandising
Maintaining the hygiene level
Training Staff
Handling legal issues
looking after Purchase Requisition
Controlling pilferage
Reducing Expiry damage
Maintaining & Increasing the Average bill value
Inventory Control
Stock refilling & Maintaining FIFO
Visual Merchandising
Setting of SOP & Implementing the same.
Motivating the staff by different source
Doing Audit
Assisting the Manager in his day to day Routine.
Assisting the Manager in his day to day Routine.
Doing Pick up of daily Courier from the clients.
MBA - EPGDBM
Appeared in 2004, but Droped in Accounts 1, Reapeared in october 2011.
HSC Passed From Akbar Peer Bhoy College.
SSC Passed in the Year 1998 from ANZA school in Byculla
