IT Specialist | Team Lead – Network Security & Cloud Infrastructure
Holborn Assets
مجموع سنوات الخبرة :9 years, 10 أشهر
Facilitating and liaising with the Vendor, IT Teams and departments to conduct project such as
implementation of Hybrid Cloud Data Center & VDI with Velia, AWS & Azure
Implementation of network security appliances while drafting cyber security policies.
implementation of VoIP telephony servers & contact centers with CRM integration
Office 365 Email & application migration project
Spearheading SOW, scheduling, risk management while setting up people, processes and documentation
Coordinated application development & digital transformation project activities such as
Internal Document Management System
User product profiling portal, Lead Management & Click to call system
Migrating application & website to public cloud while modernizing apps
Engaged in implementing GDPR compliance across the company systems & Data centers.
Led the Implementation of IT infrastructure inclusive of Data centre, LAN, WLAN, Servers, Storage, IP telephony, Firewalls, Backup solutions, Access control & Security systems.
Led IT Management and Network Administration for the corporate network and servers.
Coordinating the IT Operations, Implementations & Team training activities across the global offices
Liaising with the Vendors & Service providers to ensure SLAs are maintained.
Ensuring that IT systems, applications, and devices within the organization are managed, patched, upgraded & maintained in accordance with documented processes & guidelines
Logged system issues, user issues, change requests, on boarding & de boarding requests through ticketing systems and ensured timely response, resolution and documentation.
Engaged in implementing GDPR compliance across the company systems & Data centres. Conducted systems analysis to make sure the privacy, storage & backup requirements meet the regulatory guidelines.
Administered user emails, drives, group on office 365, Google Workspace & Exchange Servers
Administered Servers, Core switches, Edge switches, Firewalls & NVRs
Administered Enterprise Lead Management, Dynamics 365 CRM, Bitrix24 applications
Liaising with software development team to support & improve the application development process
Led the implementation of Hybrid Cloud using VMWare, Hyper-V & Windows Servers while maintaining proper snapshots and strategically migrated the data & portals phase by phase.
Setup & migrated various IT systems to Cloud services such as AWS, Azure, Vultr & Digital Ocean
Ensured Cloud resource security by enforcing Access rules, Web Application Firewall & Security policies.
Implemented Network firewalls & established IP Sec VPN tunnel between branches, Configured Bandwidth Management, IPS., IDS Application filtering & Port forwarding
Implemented & Managed centralised IP PBX Servers & gateways & enabled global voice access
Worked on Website migration projects, Email Campaigns, Website Analytics & Digital marketing activities.
Conducting frequent analysis on services & subscriptions for efficient cost management on IT systems
installing QNAP Network Storage Devices and setting up as ISCSI drive for file & exchange server
• Imparted trainings to both internal & off-site users in repairing and resolving recurring issues; led the set-up and configuration of Windows Servers 2012 & 2016 for end customer projects
• Proposed, configured and maintained Avaya Small business IP Office, Server Edition and Enterprise Aura IP PBX system including call centres and integrations projects
• Engaged in administering and setting up Alcatel OXO & OXE IP Telephony; installed and maintained Cisco UC Series IP PBX telephones network and Contact Centers
• Implemented and administered Panasonic Enterprise IP PBX solutions
• Led the installation and configuration of Cisco, HP, Avaya & Alcatel Lucent Layer 2 & Layer 3 switches
• Designed wireless infrastructure and set up HP Aruba, Cisco, Engenius & Ubiquity WLAN networks
• Maintained SonicWALL, Fortigate, Cisco & Cyberoam Network Firewalls & UTMs while designing and optimizing security policies for the network
• Steered the implementation of client-server & site to site VPN for remote office connectivity & server access
• Engaged in setting up:
o Bufallo, QNAP Network Storage and Backup devices while scheduling the back operations
o Servers and Utilities Virtualization Solutions Telephonic; extended remote & onsite support to clients providing desktop, servers and networks administration
• Designed, installed and commissioned of CCTV network with NVR/DVR, Biometric & Security systems
• Engaged in drafting and implementing ISO 27001 SOP frame works for the IT projects department.
• Managing, training and coordinating the project team members
Master of Business Administration in Operations Management
Bachelor of Technology in Electronics and Communications from Cochin university of Science & Technology, Cochin,Kerala, India.
Higher Secondary Education from Kerala state Education Board. India.
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