Senior Reservation and Ticketing Agent
Qatar Airways
Total years of experience :16 years, 7 Months
• Handling and assiting Outstation and Travel agency pricing quiries.
• Assisting outstation and travel agents with all kinds of reissuance refunds revalidation.
• Dealing and handling of all aspects of (Group/FIT) Reissue, Revalidation, Refund, Rerouting & Recalculation of fares.
• Evaluating and offering group fares to Travel agents and walk-in clients.
• Handling Published and private, negotiated fare ticket issuance
• Reporting pricing and ATC errors to the pricing team
• Responsible for making reservation and all phases of ticketing and, provide service and made recommendations regarding flights and services,
• Co ordinating flights itineraries and computing international fares Perform extensive problem solving due to irregular operations such as delays and cancellations.
• Pre action on schedule changes or misconnection and cancellation of flights
• Co ordinating with concern depart to resolve travel agent complaints
• Co ordinating with audit department for all accounting issues
• Handling internal and external communications.
• Effectively handling customer’s queries fare quote, reissue-Ticketing and all other travel related services.
• Handle refunds, complicated re-issues, re-calculation of fares based on any changes in the itinerary, and make necessary collections as required.
• Making regular telephone calls to clients to update them on new products and services while at the same time work towards constantly improving working relationships.
• Support Sales team by providing vital information and sales lead related to potential group’s movements and to work closely with seniors to ensure leads are converted into actual business.
• Handle complex transactions and advise clients on the finer points of difficult itineraries, as well as provide them with efficient travel solutions and up to date information.
• Make travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been compiled with, and that the product delivered is commensurate with client requirements and expectations. Recommend alternate classes of travel, routes or carriers, in the case of non availability of requested seats, and effectively sell space and products to increase revenues for the company, seeking at the same time opportunities to up-sell and cross-sell
• Up sell and Crossell.
• Achieve individual targets.
• Maintain of sales from existing and new clients.
• Knowledge of destination which helped for Itinerary planning.
• Actively liaised with clients to promote the service of the agency.
• Ability to create itineraries reflecting the most competitive pricing.
Three-year academic degree in the social sciences encompassing both qualitiative and quantitative courses.
Review of fare selection Currency conversion and rounding One way fare construction Round and circle trip fare construction Exceptions to minimum checks Normal fare open jaw pricing Pricing unit versus fare component Lowest combination principle Limitations on indirect travel Introductions to ticket alterations Reservation change Exchange transactions Reissues