Business Intelligence /Business Analyst
Al Jazeera Media Network
Total years of experience :12 years, 6 Months
Performs routine business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining.
Interpret data, analyse results using statistical techniques and provide ongoing reports.
Monitoring performance and quality control plans to identify improvement
Acquire data from primary or secondary data sources and maintain databases/data systems.
Identify, analyse, and interpret trends or patterns in complex data sets and convert raw data into structured data.
Work with management to prioritize business and information needs.
Locate and define new process improvement opportunities.
Monitor AJMN brand value by analysing the twitter data to capture the sentiments of the audience and report upon Brand performance to relevant stakeholders.
Mitigate risk by identifying potential threats and take appropriate actions.
Detection of bots and fake accounts to minimize the negative threats to the brand.
Plan, design and recommend business processes to improve and support business activities and help business make informed decisions.
Worked closely with stakeholders to understand their Business Processes, including current state and the desired "to-be" state and documentation of requirements and conceptual design from which application and solutions are developed and be part of SDLC end-to-end development life cycle. Led Agile business requirement gathering sessions and design sessions with users in workshop setting.
Liaise between application users and I.T in the analysis, design, testing for application development to ensure optional operational performance that meet business needs.
Responsible for support and maintenance of highly robust B2B and B2C web applications for broadcast industry.
Sole lead on full life cycle project-based work, including requirements investigation & gathering, finalization of Statement of Work, supporting developers in development phase, QA testing & user acceptance testing for successful launch of new sites and enhancements. Post launch, trained internal teams & customer end-users via webinars, phone & email support & training manuals. Provide daily support as SME to internal & external users.
Maintain data management/integrity, user support, and technical documentation related to projects.
Champion organizational change and adoption of ITSM best practices by providing coaching and training.
Testing android mobile app functionality to meet client requirements.
Worked as Moderator for “MoM’s” community in Facebook.
Data Entry & Data validation for trading company.
Handling multiple business initiatives including clothing & general trading.
Served as IT support & Fleet management specialist for company's management team while championing the Customer Sales Support (CSS) application.
Experienced as key user for Roadshow and Telargo applications, Geographical Information systems (GIS) which are used to optimize trading routes for van sales representatives by saving time, distance travelled and petrol.
Improves SAP IT processes to adhere to global standards.
Maintain data management/integrity, user support, and technical documentation for five different applications.
Completes ad hoc requirements for IT support in main office.
Customer engagement, building relationship with key stakeholders
Identify improvement opportunities and assist the team in improving efficiency
Walkthrough of improvement proposals with internal stakeholders
Team Management, task allocation and technical assistance to the team of 10
Requirement Analysis, mapping the functional and technical requirements to test scenarios
Test Strategy and planning. Assist the Project Manager in identifying the dependencies and risks for testing phase
Detailing planning of test scenarios, writing test specification and updating the Requirement Traceability Matrix
Environment preparation and troubleshooting environment issues
Defect Triage and Analysis. Analyse the logs and system configuration to isolate the issues and assist the development in root cause analysis
Assist Infrastructure team on arriving at optimum setup to suit the Test setup.
Assist delivery teams during Deployment Planning and Release Management
Team Management, task allocation and technical assistance to the team of 6
Requirement Analysis, mapping the functional and technical requirements to test scenarios
Detailing planning of test scenarios, writing test specification and updating the Requirement Traceability Matrix
Environment preparation and troubleshooting environment issues
Defect Triage and Analysis. Analyse the logs and system configuration to isolate the issues and assist the development in root cause analysis
Assist delivery teams during Deployment Planning and Release Management
Establishing wireless connection and developing secured networks.
Resolving issues related to client systems.
Actively participating in Technical workshops to define process and their systems.
Performed OJT (On Job Training) for the Users and Administrators.
My final year percentage was 63.