Customer Service Representative
Mena Bussiness Services
مجموع سنوات الخبرة :8 years, 10 أشهر
September 2008 - Present
Mena Bussiness Services
Dubai Out Source Zone
Customer Service Representative
- Involved in primary Inbound Customer Care Line with occasional calls required
- To receive information from the customers, respond to their queries, guide them and in essence to provide exceptional customer care
- Include the handling of inbound / outbound calls for their campaigns and related correctly and accurately
- Ensure that all calls are routed to the correct source on all occasions and all data captured correctly and accurately
- Established effective working relationship with fellow workers, supervision and managers
- Communicate ideas that may improve the serviced given to the customers or other aspects of the business, from information obtained through customer feedback.
May 2009 - Present
Sun Island Contracting L.L.C
Dubai, UAE
Secretary / Asst. Purchase Manager
- Handles all secretarial and clerical work asks by Manager and all the
Engineers needs specifically in with the projects at site.
- Prepares Contracts agreement for Clients, Doing Tender Files, Sub-contractor agreement and other important papers related to all the clients.
- Preparing all the documents needed by the municipality for all sites required.
- Handles all inquiry, sample materials and deals with all the incoming quotations for all the materials required by all the Engineers.
- Dealing with the suppliers and sub-contractors for projects works.
- Issued LPO's
- Follow up all the materials needed in the site and received invoice or delivery notes to forward with the accounts department.
- Dealing with all the suppliers and get all the samples for the approvals as per the Clients required.
May 2006 - September 2008
Al Diyafa Kitchen Restaurant
Dubai, UAE
Customer Service cum Cashier
- Answer telephone calls and handling enquiries from customers and other clients.
- Staff supervision and complaint handling.
- Coordinating special occasions bookings in the restaurants.
- Directly responsible in coordinating and negotiations to customers regarding out-door catering and in-door parties or special occasions.
- Give customer bill payments.
- Handling goods / receiving and inventory monthly sales.
- Booking and coordinating outdoor catering.
- Ensures good customer service at all times.
- Preparing letters and e-mails.
- Expenses preparations, submission and tracking.
- Duties also include data entry, dispatching calls, designing profiles and managing received emails and faxes.
August 2005 - January 2006
SM Hyper Supermarket
Valenzuela City, Philippines
Customer Service cum Cashier
- Handled Company earnings and secure the company money.
- Give good customer service with a smile and greetings before and after entering to the Supermarket.
- Maintain eye to eye contact to the customer and do suggestive selling.
- Ensure Quality outcome of the product by maintaining good housekeeping in work area at all times.
- Offer assistance and determine customer needs.
- Abides with the company rules and regulations.
- Performed other related duties as maybe assigned by the supervisor.
- Give accurate change money to all the customers.
November 2003 - September 2004
Comstock Hardware Supply
Malabon City, Philippines
Secretary cum Data Encoder
- Answer telephone inquiry and ordered by customer.
- Prepare customer orders and select all items before deliver.
- Offer the needs and determine customer needs.
- Encode all daily invoices.
- Handling all stocks order and order to the different suppliers.
- Issue post dated cheque to the suppliers.
- Follow up customer monthly payment basis.
- Make monthly inventory.
- Tally and inventory before the store close.
- Act as in charge person when superior is out of the country business.
- Handles all staff needs, specially the materials supply in office work.
ADMIN.ASSISTANT cum DATA ENCODER
Cases Law Office and Associates
Makati City, Philippines
- Directly responsible in coordinating and do negotiations to our card clients.
- Attending meetings in order to know what is needs of the banks clients.
- Act as customer relation office clients.
- Directly responsible for execution of customer's requirements and needs.
- Person in charge when coordinating and / or presenting plans and programs to customers.
- Encode all card holders name and card holders account number.
- Follow up all card holder monthly payments, specially cheque payments.
- Make monthly inventory and months targets or quota.
Bachelor of Science in Computer Science (Programming)
College Diploma - 1996-2001 AMA Computer University, Quezon City Philippines