Job Summary
To serve as the strategic interface with assigned business unit or functional area for solution discovery, service management, and relationship management.
Serves as the business relationship link between Business Units and IT.
Job Responsibilities 1
Implements ERP system, trainings & support.
Performs business process re-engineering, GAP analysis and workarounds.
Understands business problems and opportunities in the context of company’s requirements and recommending solutions to enable organizations to achieve goals and improve business processes.
Provides expertise and address L2/L3 support in the assigned business function for ERP systems
Provides L1 technical support during implementations and support
Conducts UAT, obtain sign-offs and prepare go-live plans for all systems implementations
Monitors support issues resolutions as per the agreed timelines and SLA.
Prepares report as required by senior management and circulate with stakeholders
Provides/extracts information/analytics from ERP Systems for management on need basis.
Identifies/incorporates best practices and lessons learned into program plans.
Conducts the need assessment and assisting group companies in developing and deploying best business strategies, Project planning and co-ordination, change management and project risk management.
Initializes the projects, reviewing quality control, system implementation control and documentation.
Liaises with project stakeholders on an ongoing basis.
Ensures policies and procedures are being followed.
Job Knowledge & Skills
8+ years of SuccessFactors experience in Employee Central and Employee Central.
Holder of active Employee Central Professional certificate
Worked on landscape of EC integrated with SAP S4HANA for Payroll.
Minimum 4 End to End implementation experience in SF Employee Central with Time Off & Timesheet and Benefits.
Experience in supporting the configuration, maintenance, and operation of the SuccessFactors Employee central , offboarding including RBP, EC->S4 Integration integrations and Canvas reports.
Knowledge of implementation of ERP and conjoined vertical specialized systems.
Knowledge of Enterprise Architecture and industry best practices.
Knowledge of finance and accounting laws and regulations, where applicable.
Knowledge of Construction, projects, FMCG industries related processes, as per assigned business unit.
Job Experience
Total 10 years work experience
7 years industry related experience
3 years in the GCC region (preferred)
Competencies
Collaboration
Accountability
Resilience
Quality
Leadership
Creates Strategy - Developing
Drives Performance - Developing
Develops Future Leaders - Developing
Agile Development Processes L3
External Stakeholder Management L3
IT Methodologies L3
Governance & Regulations L3
Program Management L3
Education
Bachelor's Degree in Information Technology or Computer Science
Professional Qualification in Certifications in Tier-1 ERP systems from Microsoft, SAP or Oracle
Power International Holding (PIH) is a diversified business conglomerate, grouped into 5 main sectors: General Contracting, Agro-Food Industries, Real Estate Development, Lifestyle (Hospitality, Entertainment & Catering) and General Services. To ensure the sustainability and success of each businesses within the various sectors, we are committed to providing every entity with the tools and resources together with the central functional support to enable development and growth. We work in specialization, to ensure that each business strives to achieve the organization’s objectives and goals. Grouping is done through focus and trade excellence of organization leaders who proactively work together in multi-disciplinary groups, ensuring that each business thrives and flourishes.
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