Sales Executive / Customer Service
EZ Holidays
Total years of experience :11 years, 2 Months
• Working on Online systems to offer good rates on Hotel rooms to travel agents in Kuwait and other GCC countries
• Calling hotels worldwide to get confirmations on bookings and making reservations
• Working on Long Stays with the help of offline suppliers worldwide
• Clarifying the agents query over the phone and through emails and skype chats
• Checking on cancelation deadlines and making sales calls in order to increase sales
Generating Sales
Customer Tour Coordinating
Tour Packages designing and customizing
Cost Sheet Accounting
Dealing with Passengers
Coordinating with Travel Agents
Assisting Managerial tasks
Assisting passengers with Airfares
Advertising to generate inquiries and converting it into bookings
Attracting potential customers by giving product info and tour service questions; suggesting information about other holiday products and services
Opening booking forms customer accounts, by recording account information.
Coordinating with Holiday Packages / Hotels / Airline Tickets with customers
Clarifying the customer's query politely and with courtesy.
Maintaining records of the holiday and ticket bookings with proper documentation
Following up with customers for gathering more information regarding tour
Maintaining financial accounts by processing customer adjustments.
Assisting clients through phone calls and emails regarding holiday queries
Recommending potential holiday products or services to customers by analyzing customer needs
Preparing product and sales records by collecting and analyzing customer information.
Contributing to team effort by accomplishing related results as needed.
Verifying the records and checking the contents for accuracy
Completed MMH with add on course with PGDHO (Post Graduate Diploma in Hotel Operations)