Arlene Vaz

-To make sure candidates are directed to their proper classes, etc.
-To make sure there is no malpractice during the exam.

Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases.
• Booking rooms and conference facilities;
• Liaising with staff in other departments and with external contacts;
• Ordering and maintaining stationery and equipment;
• Sorting and distributing incoming post and organizing and sending outgoing post;
• Arranging travel and accommodation for staff or customers and other external
contacts;
• Organizing and storing paperwork, documents and computer-based information;
• Photocopying and printing various documents.

Liaison with the merchandisers, buyers, suppliers, etc for ready goods.
• Attend various customer queries through email and phone.
• Coordination with port of loading for inbound bookings and updates.
• Coordination with DHL Express and DGF for inbound bookings and updates.
• Submission of daily reports.
• Day to day co‐ordination/correspondence with customers and other general office routine
• Ensuring workflow efficiencies.

-Liaison with the operations, documentation and sales team.
-Provide support to sales team on freight rates and updates.
-Attend customer queries pertaining to origin booking status, ETA, ETD through port of loading.
-Coordination with port of loading for inbound bookings and updates.
-Sending rate requests to Liner principles, submission of quotes / booking no. to clients.
-Quotation filing on a monthly basis, maintaining the quotation registers for imports / exports.
-Updating customer database, sales reports and statistics on a weekly / monthly basis. Submission of reports to concerned regional offices.
-Request the trade for discounts on line demurrage.
-Provide assistance for equipment control and export documentation.

-Deliver on service commitments: ability to deliver cargo on time and in full, issue timely and accurate documents and invoices, handling customer inquiries efficiently, follow-up of containers shut-out in load ports and hub ports
-Reserve Container numbers for Dangerous/Reefer Cargo
-Monitor data quality measurements and address issues when required
-Closely cooperate with management in order to provide an excellent service to the customers
-Actively participate in Service Delivery Meetings, conference calls and WebEx
-Responsible for all Safmarine Service Delivery issues and identifying areas of improvement, assisting customers with the registration on Web, solving their queries related to Safmarine website
-Oversee Dangerous, Out of Gauge, Dry and Reefer Bookings
-Printing of the Original Bill of Lading for Export Customers
-Manage the Export/Import mail Queue on daily basis
-Co-ordinate with Over-Seas offices for export queries, rates, etc
-Quote customer rates based on Tariff and filing of rates to Europe, Africa based on local guide lines
-Co-ordinate with our ISS agents in Iraq, for Iraq import Bookings
-Printing/Amending/Attesting of all Customs/Port related documents
-Submission of all documents to Customs/Port authorities on timely basis
-Ensure no fines/penalty incurred on submitted documents
-Day to Day handling Customers at the counter
-Maintain and improve current performance
-Contribute to process improvement to benefit customer and company
-Ensuring the timely payment towards invoices by the customer
-Managing the unapplied cash, credit and reconciliation of customer accounts, disputes concerning open invoices, payment misapplication, etc
-Co-ordinate/Correspond with all overseas offices in relation to procedures, custom related issues and assisting on customer related queries
-Identify and recommend for process improvements
-Ensure work-flow efficiencies, customer service excellence and quality assurance

-Create and maintain internal and external correspondence file
-Prepare faxes, letters and other courier material
-Typing of reports and documents, including word-processing, spreadsheets and
presentation materials
-Maintenance, ordering and distribution of stationery supplies
-Liaison with other KUFPEC departments (e.g. HR, Finance, etc.)
-Storage and maintenance of technical software product.
-Covering for other secretarial staff during their absence

-Handling Visa and residence formalities for all candidates hired from Overseas -Ensure clients received the travel expenses on time
-Co-ordinate with the clients to make the necessary arrangements for their stay
while in Kuwait
-Create and maintain internal and external correspondence files
-Prepare faxes, letters and typing general office routine work.