Guest Service Agent - Reception
National Corporation of Tourism and Hotel- Danat Jebel Dhannah Reosrt
Total years of experience :12 years, 6 Months
1. To greet smile and welcome all guests to the hotel.
2. To provide an efficient and friendly check-in and check-out according to company standards.
3. To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.
4. To inform all relevant departments regarding special guest requests.
5. To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction.
6. To be fully aware of hotel room rates, availability, promotions, services and facilities.
7. To take reservations for accommodation according to company policy.
8. To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries.
9. To liaise with the Team Leader-Front Desk and Housekeeping to ensure an efficient supply of guest rooms.
10. To ensure that telephones are answered quickly and efficiently following company standards.
11. To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required.
12. To carry out a thorough shift handover at the beginning and end of each shift and to check that all items requiring attention are detailed in the Reception logbook and isigned once completed.
13. To ensure that all guest and internal messages are relayed promptly and accurately.
14. To keep the Front office management informed of any faults or complaints reported.
15. Demonstrates the 12-Service Excellence Basics.
16. Keeps updated with all new trends in hotel services as well as relevant local and international laws and new products in the market.
Ensures guest satisfaction by checking-in and rooming VIP guests in the most courteous and efficient manner. I am also responsible for monitoring their preference, comments, and requests for future reference. attends to the VIP's and making sure that all their details are well-taken care of before, during, and after their stay.
Costumer Service, Multitasking
I reply to bulk e-mails and make calls everyday. I also do researching.
Multitasking
Build and develop a strong business relationship with guests, clients and new companies Sales calls to the local community - schools, banks, companies Prepares and conceptualizes weekly F & B Newsletter (to be coordinated with the graphic artist) Develop strategy from guests’ feedback Handles all inquiries over F & B Activities, promotions and the like Provide feed back to the department about the guest experience with our services Handling of events and F & B Activities.
won Gold medal in the Menu writing Contest (2011) Sales, City Sports Club Cebu (Internship 2008) Guest Relation Officer (Imperial Palace 2012)