IT and Digital Transformation Director
SIXT
Total years of experience :17 years, 3 Months
Manage a high-performing team of 7 direct & 8 indirect reports including: IT Infrastructure Manager, Systems Engineer, System Analyst, IT Project Officer, IT Service Desk, Developers (Web, iOS, Android) & Development Leads.
•Manage & control a 5 million SAR budget; full responsibility for reviewing & approving company IT Projects, ensuring budget control.
•Operate as a trusted thought leader & subject matter expert, attending Holding Group Board meetings to represent the company's IT Department.
•Selected as the Head of IoT & Integrated solutions, leveraging certifications in Smart Cities & Urban Infrastructure Planning, IoT, AI & ML.
•Utilize AI with Mobility Systems, leading team of developers to deliver mobility portal system as middle ware.
•Establish & set IT Governance policies according to ITIL Framework global standards to support implementation of strategies set by holding group.
•Direct and oversee IT direct reports within the infrastructure & application management teams to ensure high-performance and delivery.
•Shared Mobility Systems expert and leader of the implantation at mega projects in the kingdom.
•Heading the digital mobility tech for Sixt in the kingdom.
•Proficient in systems integration, with experience in integrating diverse systems, applications, and platforms using technologies such as API, ESB, SOA, microservices, and middleware.
•Lead the Implemtnation team for the mobility system (shared mobility) which consists of IT Developers, External vendors, Solutions Architects and IT Project Manager.
•Lead the strategic direction of the Development Team to implement and deliver company portals & central Data warehouse on time and on budget.
•Led digital transformation initiatives with related software development and customization needed to modernize and streamline business processes, resulting in increased efficiency, cost savings, and improved customer experiences.
•Prepare and review IT Audit reports; discuss audit findings with external & internal auditors to ensure compliance and operational effectiveness.
•Lead monthly meeting with group VP to ensure accountability to the digitalisation project and update on progress of key IT projects & initiatives.
•Accountable for performance management; identify and define both short- and long-term personnel & training needs to empower the team.
•Conduct comprehensive review of IT infrastructure and security to ensure seamless alignment with global company vision & best practices.
•Design end-to-end system & program requirements; develop & communicate overall design approach to ensure aligned IT & business vision.
•Set, define, implement and monitor KPIs & IT budgets to assess technological performance; drive high-performance & accountability across team.
Managed a team of 12 direct reports including Developers, Designers, QA, and UI/UX to manage key IT projects; leveraged Agile & PMP methodologies.
•Delivering over 20+ websites & Internal portals projects for Governmental, Private Companies and NGOs, on time & within quality requirements
•Led systems development, driving continuous improvement & successful delivery across key projects such as a Complaint Management System (with iOS & Android Apps); Work Flow Management System; Meeting Automations System; Content Management System, and many more.
•Praised by management for consistent successful project completion; responsible for risk, time, budget control, and submitting plans to customers.
•Managed E-Payment Project (Integration) at CCD with MadfoatCom; led daily operations to ensure record levels of customer satisfaction.
•Gathered, reviewed & implemented customer requirements based on Scrum methodology; built strong customer relationships & led follow-ups.
•Prepared end-to-end project plan, charter, SRS, process mapping & project related documents.
Successfully managed multiple concurrent projects and delivered within operational requirements & tight timeframes consistently.
•Managed and delivered a complex software development project for the company to create portal system with an interface dashboard providing Real Time information between WMS & Data Warehouse.
•Conducted comprehensive site surveys; presented data-driven recommendations for warehouse design & simulations using Class Simulation System.
•Led Process Improvement initiatives resulting in increased efficiency & eliminated waste, including Warehouse Operation & Transportation Initiative.
•Held full responsibility for Project Management of supply chain solution implementation (WMS); led integration of WMS to Client ERP System.
Built a completely new data centre including civil planning, IT infrastructure & security to increase availability and reliability of overall services.
•Developed end-to-end plan to improve company IT Infrastructure including Cisco VoIP, edge switches, core switch & gateways; controlled budget. o Resulted in a 20% increase in availability with 15% decrease in communication costs.
•Managed budget of 300K JOD; analysed expenditure & resource allocation to identify cost saving initiatives without compromising on quality.
•Designed and implemented Customer Management, Help Desk, Transportation Planning, Claim Management & KPI Monitoring systems.
•Led the full implementation for Microsoft AX including Financial Modules, Payroll, Inventory, and customized BI Reporting over AX.
•Managed the IT infrastructure to increase security; enabled over 100+ end-users to access information easily and improved operational efficiency.
•Implemented security improvements leading to a reduction in inbound attacks by 75% and increasing Mail availability to 90%.
•Established a Supplier Management System for the company; defined SLAs and introduced a new Help Desk system.
Led implementation for DHL Supply Chain in KSA with modules for Financials, Payroll, BI, Supply Chain (Logistics & Warehousing) across Riyadh, Jeddah & Khobar.
•Managed design, build & roll-out of entire site infrastructure including cables, networks and integration of warehouse software.
•Successfully delivering a prime Health Care project across three sites in the Kingdom; led the development for Claim & Help Desk Systems.