Operations Manager
Endeavor Lebanon
Total years of experience :30 years, 7 Months
- Plan, develop and manage budget and costs effectively
- Implement policies and procedures related to internal operations
- In charge of Human Resources (HR) activities including hiring, payroll and talent management
- Ensure legal and regulatory documents are filed and monitor compliance with laws and regulations
- Optimize and consolidate existing business software tools to enable the company to attain its objectives of maximum productivity
- Managed company events including a worldwide three-day conference hosting stakeholders from 15 countries
- Managed (from initiation to implementation phases) an accounting software reducing the financial tasks by 60%
- Implemented an HR Management software that optimized the leave request process
- Streamlined IT logistics and marketing activities cutting costs by 50%, increasing team performance by 20% and reducing error rate by 20%
- Managed (from initiation to implementation phases) a training project with a database of 3000 users removing manual intervention and cutting process time by 50%
- Prepared training content for 15+ courses
- Project Planning and Management
- Developed project plans and managed budgets for projects in the MENA region
- Customized and deployed an Enterprise Content Management (ECM) system in SharePoint for a Lebanese ministry of 300 users
- Managed a support team in charge of PHP websites for banks and retail companies and interfered in critical support issues
- Designed an innovative tool (box) with a series of service applications linked to a MFP (MultiFunction Printer) to optimize companies’ time
- Managed the training of 200 technicians and deployed 600 boxes in 3 months for small, medium and large enterprises
- Organized yearly exhibitions of 15 000 visitors to promote the company’s products
- Managed a team of 9 department head to gather content and customize the company platform
- Increased customer satisfaction by 40% through the creation and development of an automated workflow to handle client complaints; cutting the response time by 50%
- Managed (initiation to implementation phases) an intranet website for 300 resellers and 700 salesmen cutting manual information sharing by 70%
Developed and deployed in PHP/MySQL on Linux, one of the first CMS (Content Management System) launched in the country in 2001
- Developed a payroll application reducing salaries’ preparation time by 80%
- Taught complementary and secondary classes
Teacher of technical classes : Algorithm, Foxpro, Database
- Developed a software package (accounting, stock and payroll) and deployed it for more than 15 small and medium enterprises in different sectors
- Customized and deployed a F&B application for 9 luxury establishments
Informatique de Gestion