Director
Spa Diva
مجموع سنوات الخبرة :11 years, 4 أشهر
Spa Diva. Montreal, Canada.
Position & Duties: Spa Director.
Revamping Esthetics service menu, create treatment protocols, revise services to a higher quality and profit, create and meet budgets, daily operations, hire, train and coach employees, meet employees one on one focusing on improving sales and meeting their sales targets, Improving etiquette and making sure services are booked with consultation to provide results and customer satisfaction.
Implementing a system to operate this company with 60 employees from different departments and making sure they are always equipped, fully stocked, therefor constant interaction with suppliers.
Creating purchase orders, receiving PO and always shopping around for good prices and discounts.
In this role, I had to meet regularly with accounting officer, marketing chief, executive assistant, and the owner of the company, once a week. Providing excellence in sales increase progress and meeting targets.
Products worked with: Nelly De Vuyst, Physiodermie, Guinot, IMAGE skincare and peels, Oxygeneo, microdermabrasion, laser hair removal, RMD face remodeling system.
Time Period: December 2022 November 2023
Derme & Co. Montreal, Canada.
Position & Duties: Account Manager.
Managing accounts, with business partners in distributing & manufacturing company.
Client care and retention, be creative at business ideas and revenue increase.
Travel to train partners staff on equipment, and protocols, invite partners to company’s special events. Contact clients for promotions and new launches on services or products. Help business owners to earn fast money with creating open house on business’s site.
Create sales orders, account follow up and collect payments, communicate with other departments like: customer service, private labeling, marketing, accounting, warehouses in different territories, attend company’s meetings.
Products worked with: Nelly De Vuyst, Physiodermie, Druide, IPL 360 Sheerwave, Contour 360 Sheerwave, Visia Skin Analysis and miscellaneous.
Softwares: SAP, Zoom, Outlook, Excel, Nethris, 3CX, Converge.
Diva Salon and Spa. Calgary, Canada.
Position & Duties: Assistant Manager
Managing a team of 25 staff members.
In charge of creating staff’s schedule, payroll, merchandising, making sure we are meeting Ministry of Health guidelines during Covid-19. Administrations, preparing contracts, filing, authorize and input staff's vacations, absence and sick leaves, take immediate action if staff is absent, place and receiving orders, monitor inventory, yearend inventory, align with other branches, audit payments, discounts, sales, color formulas, staff’s consumption, organize a dispensary system. Match reports to books, and to service providers. Report directly owner. Be a part of a team player and spend time with the frontline by answering calls, customer service and guest satisfaction, sales, inform guests of current offers and packages, guest relations and problem solving.
March 2020-January 2021
The Elixir Clinic - Abu Dhabi. United Arab Emirates.
Position & Duties: Branch Manager
Managed 15 staff members Managing and operating a wellness clinic that provides intravenous vitamin infusions therapy, with various departments like; dermatology, General Practitioner Doctor, Nurses, Esthetics, Frontline, Administration, Company’s Driver and Housekeeping. Responsible on staff's training and education schedules, license, business registrations, Medical staff's permits etc. Making sure our branch is aligning with the company's standards, expectations, budget, as well as other branch. Report to management director. Making sure we are meeting the standards of Health Authority of Abu Dhabi (HAAD). Meetings one on one with all staff, keep them up to date with company's changes and growth. In charge of VIP and Royalty treatment plan and reservations. Follow up directly with assistants and arrange the upcoming treatments. Connecting with corporate like Fazaa, Department of Transport, Health Ministry, Meral, Crown Prince Courts, Abu Dhabi Television, Bloggers and Celebrities, Abu Dhabi Police, UAE Military, Banks and others for marketing purposes.
March 2018 to September 2018
On The Go Spa. Dubai, UAE
Duties & Position: General Manager
Managed a team of 8 staff members.
Monitor; staff, product consumptions, inventory, revenue, client numbers, and analyze growth. Meet and report directly to owner, creating and following budget strategy. Meet 1 on 1 with staff to help them achieve their targets and bonuses. Encourage them to upsell, promote services, packages, inform clients on google reviews, and Facebook check in, arrange further education to the team by suppliers. Interview, hire, and train new staff. Create, content for website, brochures, flyers and social media. Increasing public appearances to network and collaborate with high employees companies or organizations to sign contracts for employee discount like: The Guest List Dubai, The Royale Game, Steigenberger Hotel, Billionaire Mansion, Schools, Property managements, and others for marketing purposes.
Time Period: November 2016- March 2018
Duties & Position: Educator for Medical Grade Skin Care Line.
Over 120 products between professional and retail lines, that I memorized ingredients and trained individuals like; dermatologists, nurses, medical estheticians, and spa therapists.
In charge of two territories of clinics, spa’s accounts, providing support to build the trust, relationship, and help their business.
Monitor sales, and new accounts opening inventory, make orders from USA, report to my manager, and participate exhibitions as a vendor at Dubai Derma.
Attending weekly staff meetings with other
Managing 30 staff members of spa therapists, hair salon, front desk, accounting and housekeeping with high end standards. Monitor revenue, follow strategy and reach targets, hire and train new staff members, inventory, make sure we are stocked up weekly on retail and supplies.
Keeping close attention to staff’s performances and guest’s satisfaction. Encouraging staff for upselling, revenue increasing, pre-booking, asking guests for friend referrals. 1-on-1 monthly meetings with individual staff members to see how we can be support them for better production and performance.
Sending report directly to owner, providing breakdown on revenue.
Handling marketing by creating content for brochures, website, sms broadcast, and social media. Increasing public appearances to network and collaborate with high employees companies or organizations to sign contracts for employee discount like: Etihad Airlines, Yasmine School, Al Raha School, Royal
Managing 15 staff members, making sure daily operations are running smooth with excellent client care, by interacting more with clients in the frontline, and leading by good example to staff members on promoting all services, cross promote services upon client arrival or by booking through the phone.
Meet 1 on 1 with staff individuals to help them achieve target and bonuses, arrange trainings for different teams to help them improve on product knowledge and techniques. Monitor; staff, product consumptions, inventory, revenue, client numbers, and analyse growth. Interview, hire, and train new staff.
Handling marketing such as creating videos on in house services with our own photos that I arranged with photographers and models at almost no cost. Creating content for website, brochures, and social media. Increasing public appearances to network and collaborate with high employees companies or organizations to sign contracts for employee discount like: TV appearance, Al Forsan Sports Club, Etihad Airways, ADAC, Zayed Higher Organization, Zayed University, Dhabi Card, Al Rayyana Residency Building, Abu Dhabi Police, Judicial department and others.
Contour 360 Radiofrequency Fractional IPL 360 Sheerwave Visia Skin Analysis Korean Micro-Needling Nelly De Vuyst Skin Care Alumier Skin Care Obagie Skin Care Guinot Skincare IMAGE Skin Care IMAGE skin Care Advanced Chemical Peels & TCA Aveda Pure Pro Management Training Summit Salon Business Management. Inspiring Champions, Salon & Spa Business Development Schwarzkopf Increase my Color business Management SpaRitual product knowledge Dermalogica product knowledge Make up Artistry Esthetics & Medical Esthetics
