Senior IT Officer
Best Food Company
Total years of experience :16 years, 9 Months
In my current capacity, played key role in migrating to Azure Infrastructure as a Service, collaborated with Azure partners for higher management and board of directors’ Project approval.
• worked with Business unit managers, showed the way to accomplish certain goals and provided the technology roadmap, tools, and expertise to achieve their digital transformation objectives.
• Preparing a yearly business plan with a comprehensive presentation on the potential projects
• Analysing gaps in the business process and recommend the best practices.
• Hire, train new joiner and review a detailed report for the technical support with the team on monthly basis to enhance the level of support.
• Followed procedures and change analysis from traditional networking to cloud computing infrastructure, including business requirements, studies, reports, SLA’s
• Collaborate with Azure partner and presented Cloud Economics, Cloud profitability, TCO and ROI analysis, for higher management and board of directors’ Project approval.
• managing office 365 and mimecast.
Responsible for redesign, Commission, Installation and Configuration of best food resources and built resilient infrastructure, used SonicWall to distribute a solo Domain Controller on three different geographical locations, and built servers and users layers using physical ports. Design has been done using the concept of Cisco's Loop Free Topology in order to minimize the risk of Layer 2 Loops. Core and Distribution switches are connected by 4x10GE layer 3 links as well as 2x10GE layer 2 links for heartbeat VLANs on server switches.
• built servers and users layers using firewall physical ports and Cisco 4500 series POE switches and MPLS-VPN using Cisco's Campus Virtualization design is used to provide virtual segregation of various LANs each with specific traffic to segregate mobile users, workstations, Wi-Fi access points and CCTV Cameras.
• Responsible for Server switches Design and configuration to provide all infrastructure services (DHCP, AD, DNS, AV, etc...) thru the MPLS network.
• Providing support at the operating system level for Windows and MAC operating systems on issues related to Installation, performance, network connectivity, system crashing, clustering, local storage, cloud storage mapping, user management, file security and virtualization.
• Extending network and accessibility to new Areas within business and secure VPN Access for remote locations.
• Managed Virtualization Environment using VMWare ESXI 6.0, Virtual Center, backup process, Exchange server, data recovery and backup.
In my capacity, I was responsible of promoting and selling (Moalm), first app - worldwide to teach Holy Quran recitation, based on voice recognition technology, teaching users by recognizing voice with near 90% accuracy, (Moalm) was a revolutionary product and paved the way to release more mobile and web applications with more than 29 languages.
• I led a team to build a business case and engage public Islamic affairs sectors across GCC, funds were raised of $600K and 650K for 2 consecutive years by Kuwait authority of Islamic affairs.
• Documented Business models and System specifications for AL-Muallem application
• Prepared Strategic, Project’s timelines, resources, and feasibility studies.
• Worked with subject matter experts to enhance mobile application UI and UX.
• Partnership with certiport and Qudus-Sultanate of Oman to sponsorship Microsoft MOS certificates, managed events, trophies Across public and private schools across Jordan.
• Organized and collaborated with business vendors, promotional partners, and sponsors for upcoming events.
In my capacity, I managed $1m accounts across Jordan and Saudi Arabia, working closely with customers, selling web application, websites, customized IT Solutions and digital marketing campaigns.
• promoted Utilized credit balanced scorecard approach to access existing KPIs and define new ones across financial and program performance and business processes
• Involved in Implementation of new designs within Business Operating Model to improve financial cash flow, and assure healthy business environment and financial leverage
• Proposed and developed adjustments and resolved problems to evaluate and assess customers credit worthiness.
• delivered technical presentations, product demos and proof of concepts in addition to managing RFP responses, identifying and coordinating with all stakeholders to convert proposals into purchase orders.
Emirates NBD partnered with Infosys Finacle, deployed core banking and CRM solutions, yield Cost savings around US $ 5 million annually, largely owing to the consolidation of business processes and applications. More than 600 processes were reduced to just 325. in my capacity as a System Analyst, our responsibility was driving this large digital transformation, to become a success story, and involve all Emirates NBD branches and business channels, during SDLC phase.
• Gathered change requests; documented requirements and transformed them into functional and technical requirement specifications; modelled business process flows using UML, activity, and sequence diagrams.
• Documented over than 600 test scenario cases for core banking, CRM applications.
• Documented artifacts including, Functional Specifications and Use Case Specifications.
• Involved in integration AS 400 with Infosys Finacle front-end.
• Conducted Daily Defect status and Progress meeting reports with QA team; carried out defect tracking using Clear Quest for identifying and documenting all issues, functionality gaps and new functionality needs.
• monitored process flows and created Business Process Verification Plans, conducted, and wrote user test check list manual for UAT Phase.
• Install, configure network components
• Third party Technical Support
• Install and configure Win Server
•Sonic wall VPN network for remote user support and administration
•In-depth knowledge of LAN, WAN, Cisco Products, and network devices
•Extensive knowledge of Microsoft technologies, VMware, Symantec, Sonic Wall, HP Servers, and switches
•strong communication, critical thinking, multitasking, troubleshooting, and customer service skills
•Back Tape Drive for back and disaster recovery