Desktop support Engineer
Abu Dhabi Quality and Conformity Council
Total des années d'expérience :13 years, 1 Mois
Training employees on EDMS (Electronic Document Management System) Docuware software.
Answered service requests and visited client’s office to provide the necessary support to the users.
Prepare records of daily tasks and present to the Manager during weekly and monthly meetings.
Provide network administration to include LAN troubleshooting and resolution.
Support more than 200 end-users with computer, network systems and peripheral devices.
Recommend hardware and software solutions and upgrades using established procurement processes.
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.
Manage and maintain permissions of shared folders to their respective users.
Configure mail setup in blackberry to synchronize through Exchange server.
Create a backup and restore in Blackberry device.
Create backup for PST and N2K file for the users.
Project lead of transferring Central Laboratory Testing in Abu Dhabi and Al Ain with the following responsibilities:-
Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the stakeholder.
Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
Coordinate and facilitate delivery of project objectives.
Track progress and review project tasks to make certain deadlines are met appropriately.
Assess project issues and identify solutions to meet productivity, quality and customer goals.
Proactively communicate project status, issues & risks to management.
Provide assistance and technical support to the users on the systems and applications provided by our organization
Instruct users on safe and efficient use of systems and resolve technical errors through or remote assistance.
Answered service requests and visited client’s office to provide the necessary support to the users.
Prepare records of daily tasks and present to the Manager during weekly and monthly meetings.
Provide network administration to include LAN troubleshooting and resolution.
Maintains passwords, data integrity and file system security for the desktop environment.
Support more than 200 end-users with computer, network systems and peripheral devices.
Recommend hardware and software solutions and upgrades using established procurement processes.
Taking ownership of technical issues, and working with other IT units and staff to solve more complex issues.
Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
Maintaining the hardware / software inventory.
Manage and maintain permissions of shared folders to their respective users.
Create Users mailbox under organisation naming scheme in Exchange server 2010 and add users to its respective Distribution groups.
Configure mail setup in blackberry to synchronize through Exchange server.
Create a backup and restore in Blackberry device.
Create backup for PST and N2K file for the users.
Under progress for a project called scannetHD, holding position of testing the project.
Logging detailed bug reports and working directly with the team to troubleshoot bugs.
Report and communicate test status and metrics to project stakeholders.
Log, categorize, explain, and retesting defects.
Lead small to medium sized testing efforts.
Suggest areas of improvement.
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