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hussein roshdy

Customer Care Agent

Location:
Egypt - Cairo
Education:
Diploma, Accounting
Experience:
4 years, 9 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  4 Years, 9 Months   

January 2010 To January 2013

Customer Care Agent

at Vodafone
Location : Egypt - Cairo
Period 1/2010 - Till now
Occupatin or Position Customer Care Agent.
Main Activities and Responsibilities
interact with customers to provide information in response to inquires about products and services & handle and resolve customer's complaints.
March 2009 To November 2009

Customer service as front office operator

at moveinpick
Location : Egypt - Cairo
Name and address of Employer Moveinpick Hotel

Period 03/2009 - 11/2009
Occupatin or Position Customer service as front office operator.
Main Activities and Responsibilities Receiving and transferring all incoming and outgoing telephone calls, faxes, wake-up calls.
February 2008 To February 2008

Custom clearing agent

at Mövenpick Heliopolis Hotel
Location : Egypt
Name and address of Employer Trevite for shipping and logistic solutions, Mokattam, Cairo, egypt

Period 2/2008 - 9/2008
Occupatin or Position Custom clearing agent.
Main Activities and Responsibilities
Agreement with the firms on the amount of cargo to be transferred and to know the place with determining the time of the transfer
.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
January 2007

Diploma, Accounting

at YAT Education Center
Location : Egypt - Cairo
Period Trainning Course 01/2006 - 01/2007 Accounting With Computer.
Name and tybe of education or training institution
YAT Education Center
Main objective Introducing the trainee to the powerful category of application called spreadsheets, The importance and use of databases,
May 2005

Bachelor's degree, نظم معلومات اداريه

at Modern Academy
Location : Egypt - Cairo
Grade: 72 out of 100
and Training
Period 09/2001 - 05/2005
Education Degree Bachelor Degree Of Managerial Information Systems.
Name and tybe of education or training institution Modern Academy, Maadi, Cairo.

Specialties & Skills

CUSTOMER SERVICE

PEACHTREE

SHIPPING

SOLUTIONS

TELEPHONE

Phone Skills

Telephone Support

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Beginner

English

Beginner

Training and Certifications

levels from AUC ( Certificate )

Issued in: January 2006 Valid Until: - June 2006

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