Flight Attendant
Etihad Airways
Total years of experience :11 years, 6 Months
• Participate in preflight briefings with the pilots, to discuss cabin conditions and flight details
• Conduct preflight inspections of emergency equipment
• Demonstrate the use of safety equipment and emergency equipment
• Ensure that passengers have their seatbelts fastened when required and that all
other safety requirements are observed
• Serve and sell beverages, meals, or snacks
• Take care of passengers’ needs, particularly those with special needs
• Reassure passengers during the flight, such as when the aircraft hits turbulence
• Administer and coordinate emergency medical care, as needed
• Provide direction to passengers, including how to evacuate the aircraft in an
emergency
Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.
Analyse consumer behavior and provide superior standards of customer ser- vice with an individual using a distinct personalised approach.
Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.
Provide feedback to buyers on customer preferences
Maintain confidentiality of customers‘ personal information and assure the in- formation will be solely utilised for the store.
Ensure the customer database is maintained and updated with all the informa- tion pertaining to the exclusive customers.
Keep abreast of the market trends and competitor activities at all times
Check and prepare requisitions for delivery of sufficient stock to the shopfloor from either main stores or suppliers
Ensure stock is displayed according to Gucci standards
Continually monitor displays to reflect stock situations
Receive stock according to procedures and policies
Adhere to all world class customer service standards
Keep one self updated on the latest product knowledge
Adhere to all world class customer service standards
Update prices of merchandise in the event of price mark-up/mark-down
Channel customer requests, complains, suggestions and comments to supervisors for further action
Keep one self updated on the latest product knowledge
Ensures that cash and credit sales are correct and lodged in the cash office
Adhere to DDF grooming standards