Javaria Mahmood

Supervise and maintain internal controls of overall branch operations.
Implementation and maintenance of service quality standards.
Thorough knowledge of Account Opening, Prudential Regulations.
Maintaining good term relationship with customers for retention and repeat business.
Ensure effective group effort by making people know their objective.
Scrutinize all expenditures maintained within budget.
Compliance for internal, external and SBP Audit.
Reporting of various statements accurately and on time to meet the deadline. 
Initiate timely and errorless periodical reporting and oversees the effectiveness.
Supports and implements the policies of top management.
Main custodianship of Cheque Books, ATMs, Pay Orders, Account Opening.
Local Remittances Department, Fund Transfers, Issuance of DD/PO & cancellation.

Maintains Customer Satisfaction By Providing Problem-Solving Resources
Excellent Time Management and Multi-Tasking Skills in Challenging Environment
Handling Customer Complaint and Canalization Account Opening and Initiation
Managed Staff and Floor Management
Provide Support to ATM, Customer Services and Product Services
Branch Inventory Management
Analysis of monthly branch performance report
Notice board maintenance
Act as focal point between branch and Service Quality Department at Head Office.
Conduct staff Meeting monthly and training
Collect customer feedback weekly for banking services
Provide suggestion to Branch Manager and Head office for branch services improvement