جوانا Gernade

Customer Service Representative

• أكتوبر 2005 إلى أبريل 2006

Receiving complaints and make sure to provide first call resolution to each of our calls to give a
best very satisfactory service to our customers.
* Receive calls from the contractors in United States who works for a cable company.
* We close their jobs for them to get pay.
* We get the serial numbers and other information of the customers’ equipment that the
technicians installed to make sure that the job was done very well by the technicians.
* Take all the technicians report if the customer is not around of the said appointment time and
date.
* Help customer to reschedule the appointment or calling the customer if they want to reschedule
their appointment.
* Educating customers about their service with us and explain very well the status of their
account.
* Deal with any complaints, take action where appropriate and communicate this to the
immediate Supervisors.
* Creating a report for the performance of the agents and send it