Mahmoud AL Kafarneh

An expert in Planning, organizing, managing, directing, developing, controlling, and monitoring all Human Resources & Admin Affairs functions & activities. Providing leadership, consultancy, business partnership interrelations, aligning HR objectives with business strategic goals.

Organization Design & HRD.
Manpower planning.
Recruitment / Selection .
Compensation & Benefits / payroll.
Performance Management.
Learning & Development.
Government Relations.
Accommodation & Facilities Management.
Employee Welfare, Health & Safety.
Personnel Management.
Workmen Injury Compensation Insurance.

In this position I am an expert in planning, organizing, managing, directing, developing, controlling and monitoring all Human Resources & Admin Affairs functions as follows:

Providing leadership, to help people setting, achieving their goals and, acting as a consultant to top management, middle managers and, line manager in all Human Resources related topics.
Human Resources planning; HR dept. organizational structures, strategy, vision, mission, objectives, KPI’s programs, budgeting and, conducting HR audit for continual improvement.
Managing and improving Manpower planning, Recruitment, selection and, hiring functions.
Managing and improving HRD functions including performance management, training, development, career development and, Organization Development.
Employee Relations functions including employee grievances, conflict management and resolution, disciplinary actions, time management including all kind of leaves.
Development and, implementation of sound HR policies and procedures.
Managing and developing all Government Relations functions including e-government.
Managing the process of Job analysis, writing job description, job evaluation, pay grades and, salary structure.
Management of Compensation & benefits, ensuring an accurate and timely monthly Payroll input, output and, processing including supervision of data, reports, time management such as leaves, absence, reimbursable expenses, deductions, leaves and end of service indemnities, salary changes and on time response to all employee payroll related queries and requests.
Management of Labor and Staff Accommodation and related facilities.
Ensure and maintain high level of Employee welfare.
Enhance and improve employee relations, corporate culture, by boosting code of ethics, motivating teamwork and, creating sound communication system.
Ensure legal compliance with Qatari Labor law and other related legislation.
Managing, developing, and enhancing of communication plans, New Employee Handbook, FAQs, Employee relations & recruitment surveys.
Develop and analyze reports (Daily, Monthly, quarterly and annual) related to HR department to monitor achievements.

the process of Job analysis, writing job description, job evaluation, pay grades and,
salary structure.
Management of Compensation & benefits, ensuring an accurate and timely monthly Payroll
input, output and, processing including supervision of data, reports, time management such as
leaves, absence, reimbursable expenses, deductions, leaves and end of service indemnities,
salary changes and on time response to all employee payroll related queries and requests.
Management of Labor and Staff Accommodation and related facilities.
Ensure and maintain high level of Employee welfare.
Enhance and improve employee relations, corporate culture, by boosting code of ethics,
motivating teamwork and, creating sound communication system.
Ensure legal compliance with Qatari Labor law and other related legislation.
Managing, developing, and enhancing of communication plans, New Employee Handbook,
FAQs, Employee relations & recruitment surveys.
Develop and analyze reports (Daily, Monthly, quarterly and annual) related to HR department to
monitor achievements.

Responsible for Planning, Establishing, Organizing, Developing and, managing HR staff and overall
human resources functions, including Manpower Planning, Organizational Structures. Recruitment &
Selection, Compensation and benefits, HR. policies & Procedures, Career Development and
Performance Management system.
Setting KPIs for all HR & Administration personnel and monitoring achievement on a monthly basis.
Developing line of authority’s matrix in compliance with policies and procedures to ensure smooth
running of operations.
Managing job evaluation analysis process, using PAQ methodology.
Review, develop and approve job specification and description.
Conduct job interviews.
Developing bonus and incentives scheme.

Managing all functions and the team of Human Resources & Administration department.
* Manage all issues related to SAP ERP HR module.
Manpower Planning, Recruitment, Selection, Hiring, Compensation and benefits, Payroll process
management, Training & Development, Personnel & employee Relations, Career Development and
Performance Management.
Setting HR reporting structure and monthly HR ratio Analysis,
Setting KPIs for all HR & Administration personnel and monitoring it on a monthly target basis.
Ensuring that all HR functions are fully integrated within the organization.
Reviewing, Developing Managing proper implementation of HR. & Admin. Policies & Procedures.
Managing and conducting job evaluation and tasks analysis, using PAQ method.
Develop the salary structure and the bonus schemes.
Managing KPI’s and developing a score card for each Job category in line with a competency
framework by department.
Managing & Following up all visa, Resident Permit requirements, registration, renewal and issuance.
Ensure high level of hygiene, cleanliness and tidiness of the work facilities at Co. Head Office

Participating in Human resources development project. (Hays Group).
Establishing Organizational structure,
Conducting Job Evaluation and analysis, (PAQ certified job analyst & using Hay Group methods).
Support in establishing job description & Job corporate, technical and, behavioral competencies.
Development of pay structure.
Support Manpower planning and placing positions in proper grading level.
Establishing succession plan and Training needs, career path & development objectives and plan.
Development of Human resources policies and procedures as well as forms.
Develop employees' satisfaction survey & ensure analysis of results & setting necessary action plan.

Participating in the organizational strategic planning, and setting the vision and the mission of the
group.
Establishment, review and alteration of the organizational structures.
Establishing process mapping, objectives, policies, procedures of human resources dept.
Participating in establishment of key performance indicators, and performance measurements.
Managing the human resources project for: job analysis and evaluation, job description, job profile
and0 development of company’s grading systems and pay structure.
Participating in manpower planning and consulting managers regarding their manpower needs.
Participating in screening and in interviewing applicants for the available job openings.
Recommending the relative job importance and proper grade for new jobs.
Advise Human resources department of the proper compensation schemes.
Establishing the key performance indicators and performance appraisal system.
Establishment of bonus and incentives schemes for senior positions.
Supervising process of evaluation of training needs, training planning, selecting the training
agencies, and conduct training effectiveness evaluation.
Establishing and motivating teamwork and quality improvement circles.
Conduct different internal training and awareness sessions on diversified human resources activities.
As National Customers Support Manager:
Develop the company’s image through improvement of its customer’s satisfaction level kingdom
wide & enhance customer’s centric culture.
Conduct internal training courses related to concept and ways of customer service and care.
Establishing the call center of SAMACO. And conduct customer’s satisfaction surveys to develop
level of service.
Work with senior managers to improve work processes and, align the whole business activities
towards providing customers with better service.
Manage customer’s data and ensure relevant data is gathered and registered.
Manage the process of handling customer’s complaints and develop new ideas, strategies and,
tools to improve customer’s satisfaction level.
Ensure corrective, preventive actions and, procedures are in place.
Enhance customer’s loyalty through concentration on added value and competitive advantages.
Analysis of customer’s complaints and feedback to develop effective solutions and, find out new
opportunities for improving customer’s satisfaction level.
Develop work reports, studies and, presentations.

Participating in establishment of Group vision, mission, strategic objectives, and planning.
Supervision the establishment of departmental objectives and their action plans.
Establishment of line of authorities within the group.
Participating in establishment key performance indicators, and performance measurements.
Establishment of sound organizational structures.
Planning, establishing, implementing, documents control, and development of QMS.
Establishing the group policies and procedures in conjunction with department managers.
Conduct training courses for the team of internal auditors, and for employees of the group.
Supervision of setting the corrective action and preventive ones.

Handling all quality management system issues.
Conduct internal audit for the ISO 9002: 1994 and 2001to control implementation of the
procedures and policies and find out opportunities for improvement.

500 Employee)
Handling administrative works of GM and analysis of reports.

Maintaining necessary documents via computer system or physically,
Communicating with oversees spare parts suppliers and vendors, and sending them the enquiries
after entering them using Ema34 system.
Receiving and Negotiating the quotations conditions and terms with vendors and suppliers,
Participating in tenders committees as assigned by top management.
Issuing purchase orders, after conducting comparison process and recommending the utmost
acceptable quotation.