Jovina D'silva

• HR Support Services - Employee Relations
- Acting as the first point of contact to all new joiners
- Leading the on-boarding process from Offer letter, visa/labour card processing, Company’s culture, Rules and Regulations and the resources available to them, through to their probation period and subsequent confirmation of employment
- Conducting and recording exit interviews of resigned employees, communicated significant issues raised when applicable
- Providing an effective employee relations service including advising and participating in disciplinary and grievance and conflict resolution

• HR Operations
- Administrating HRMS (Workday) system, Payroll & Leave Management System
- Administrating benefits programs such as life, health insurances, vacation, sick leave and leave of absence
- Managing the e-filing system for personnel files of employees
- Assisting PRO in all PRO related activities

• Talent Acquisition Coordination
- Assist the Talent Manager to rapidly target, identify, source, screen candidates and present high quality resumes for current and future needs of the organisation.
- Screen candidate’s resumes / applications for availability, interest level, salary range, basic qualifications and conduct technical screenings as requested by the Account Manager.

• Global Mobility
- Delivering the offer and relocation process outcomes for all identified hiring and managed movements of International Assignees and Rotator positions in line with business priorities using established global processes

• PA/Office Management
- Maintaining daily schedule (calendar and travel) for HR Director & CEO (part time)
- Scheduling appointments, coordinating meetings, catering and arranging facilities for the department
- Coordinating domestic and international travel arrangements including, but not limited to flight reservations, tickets, transportation at destination, hotel accommodations, travel authorizations and itineraries. Preparing and processing travel expense in Concur system, at the completion of trip
- Responsible for the administration and maintenance of various schedules, records, and files as necessary, including company records retention, Purchase Requisitions and monthly reconciliation of corporate Purchasing Card
- Coordinating ordering of various printed company documents and ordering of office supplies for the department
- Organising various team events for the department

• This was a project based temporary position with a major insurance company
• Assisted HR Business Partners, HR Managers and HR Officers in day to day operations
• Built data to be maintained in HRMS (Workday System)
• Maintained the payroll system and liaised with Finance department about any salary changes. Issued letters to appropriate banks associated with employee salaries
• Assisted in research for Organizations’ Compensation & Benefits Strategy
• Created monthly reports and communicated to appropriate divisions
• Managed on boarding for new starters
• Maintained paper filing system and e-library of employee documents and leave administration

• Assisted in the supervisory & team coordination activities for Reservation/Operation department
• Handled all secretarial and accounts related work for Sales & Operation Department
• Monitored/Motivated/Supervised junior representatives and also trained them on various systems used in the organization
• Resolved difficult issues related to client complaints
• Worked pro-actively with clients to ensure that their overall experience with the organization is a positive one
• Pursued reservation bookings according to customer’s requests in Kerridge Autoline Car Rental, Limousine and Tiger Reservation system. Handled outbound reservations
• Researched rental rates and provided Quotations for corporate companies
• Prepared daily, weekly and monthly reports & presentations as and when requested by the top management

• Managed HR and Administration budget
• Assisted in implementation of HR & Administration policies and procedures
• Maintained data in HRIS system
• Handled employees Compensation & Benefits activities
• Maintained candidates’ database, administration and regular updates
• Recruited staff - this includes developing job descriptions and person specifications, prepared job adverts, checked application forms, shortlisted, interviewed and selected candidates
• Dealt with grievances and implemented disciplinary procedures